Angel Faith Waters

**** ******* **** 706-***-****

Augusta, GA 30909 adtue7@r.postjobfree.com

WORK EXPERIENCE

Insight Global August 2021-present

Payroll Solutions Specialist

• Assist clients with payroll related issues

• Setup deduction codes, special calculations

• Setup bonus payrolls make sure payroll is complete

• Resolve payroll errors

Mphasis February 2020-Dec2020

Help Desk Specialist

Uninstalled and Reinstalled software using SCCM tool

Reset passwords using Active Directory

Provided excellent customer service while assisting customers with various computer issues and resolving tickets in a timely manner

Unisys November 2018-January 2020

Information Technology Specialist

Provided exceptional customer service while troubleshooting computer issues using Remote Access.

Reset passwords using Active Directory

Uninstalled and reinstalled software using the Remote Access. NIIT Technologies September 2014- November 2018

Customer Service Representative

Assisted users with troubleshooting issues and account lockout issues

Resolved late or missing newspaper issues in a timely manner

Provided excellent customer service and maintained quality AHT scores while taking 100 calls per day

NCO March 2013-July 2014

Credit Collections Service Agent

Provide efficient, and accurate account updates on computer files for each call made or received.

Counsel delinquent account debtors to assist in finding funds to meet debt obligations. `

Maintain compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.

Train New Employees in Customer Service, and Credit Collections. Nationwide Credit November 2006-June 2009

Credit Collections Service Agent

Collect overdue revenue while giving quality service to customers.

Resolve customer concerns and establishing payment arrangements for overdue credit accounts.

Monthly collection averages regularly exceeded $50,000 in overdue revenue per month. Bank of America December 2004-August 2005

Helping Agent

Assisted the personal bankers with banking service queries in their banking centers.

Assisted with setting up checking or trust accounts and home equity lines of credit.

Provided customer service to Bank of America personal bankers and Bank of America customers. Cross Media Marketing November 2000-July 2004

Customer Service and Collections Representative

Responsible for providing excellent customer service while collecting overdue debt. VOLUNTEER EXPERIENCE

THANKFUL BAPTIST CHURCH, AUGUSTA March 2010-Current Children’s Church Teacher

In collaboration with the Pastor, developed Christian Education Curriculum for children ages 3-11.

Recruited Adult and Teen volunteers to serve 2 hours each Sunday Morning.

Serve as primary bible teacher for 10-15 students a week.

Create arts and crafts activities, and recreation for kids in Children’s Church.

Keep parents informed of weekly lessons, and their child’s progress. EDUCATION

Spelman College Atlanta, GA

Bachelors of Arts Degree in Theatre, May 2000

COMPUTER PROGRAMS

MS Office 365, Windows 10, SCCM, Active Directory, Email and Internet Research References Furnished Upon Request