Tina Byers

*** ******* **** ** ********, OH ***** · Cell: 614-***-****

Summary

- Excellent customer service skills and management

- Experience for 15+ years, goal-oriented and dedicated to improving company goals and standards.

- Hard worker and willing to learn new programs and processes to better myself and my future employer. Professional Experience

Walmart - Lewis Center, Ohio / Dublin, Ohio (May 2008 - Present) E-Commerce Specialist

- Processed online orders

- Maintained quality customer service

Bioscrip Pharmacy - Columbus, Ohio (February 2007 - May 2012) Insurance Verification Specialist

- Developed and maintained new accounts

- Built strong relationships with clients

- Complied with HIPPA

Medco Health Solutions - Dublin, Ohio (August 2003 - January 2007) Client Service Specialist / Customer Service Specialist

- Interacted daily with customers and clients

- Scheduled deliveries

- Complied with HIPPA

C & H Installations - Columbus, Ohio (June 2000 - July 2003) Office and Warehouse Manager

- Monitored warehouse inventory

- Interacted with customers and partners

Wendy’s - Dublin, Ohio / Gahanna, Ohio (November 1984 - August 2001) General Manager / Shift Manager

- Hired and terminated employees

- Conducted orientation training for new hires

- Served as training coordinator for managers and employees John Hancock - Columbus, Ohio (June 1989 - June 1990) Mailroom Specialist

- Sorted and delivered mail

- Scanned claims

- Maintained client and patient confidentiality

Areas of Strength and Expertise

- Insurance Plans

- Customer Service and Quality Control

- Client Maintenance / Retention

- Microsoft Word / Excel

- Script Assist and TechRx

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