Key Account Territory Manager

Location:

Tennessee

Posted:

December 03, 2022

Contact this candidate

Resume:

Evie O'Neill

S E N I O R L E V E L

C U S T O M E R S E R V I C E & S A L E S

P R O F E S S I O N A L

PERSONAL PROFILE

Engaging and enthusiastic senior level

customer service professional with 30+ years

of industry experience in business services,

sales account management, training,

technical support, marketing, and customer

care.

SKILLS

Sales presentations, root cause analysis

Internal and external communications

Office 365 product suite

Calm under pressure

Empathetic with customer perspective

Methodical / goal-oriented approach

Enthusiastic for learning and positive change

CONTACT I NFORMATION

Phone:

615-***-****

Email:

*******@*****.***

LinkedIn:

https://www.linkedin.com/in/evie-o-neill-

3b039458/

SYMMETRY SURGICAL

AVFUEL CORPORATION

GROSS ELECTRIC, I NC.

2012-2020 2020-2022

Led the International Customer Service Team in

creating new streamlined processes to gain efficiency and conducted training on new processes

Led the International Sales leaders in weekly meetings to keep lines of communication open

Sr. Customer Service Specialist –

Development / International

Served as new customer point of contact, setting up and training over 100 new accounts within a 2-year period Sold and set up fueling contracts for customers at airports Maintained excellent customer service, helped company become number one Favored Fuel Supplier in US for five consecutive years

Assisted marketing with creating customer

communication e-blasts

Taught internal staff how to train customers on all company service

Sales & Customer Service Representative

2007-2012

Sold electrical supplies and showroom lighting in both a wholesale and retail environment

Learned ECLIPSE software for search, order and POS Answered multi-line phone and took all incoming sales calls

Alternate Channels Territory Manager

Developed opportunities to contact and manage

relationships with distributors and private label customers Collaborated with new accounts team to open new

distributor business

Partnered with AR team on key accounts collections Sales account management for domestic & international private label customers

Other positions held at Symmetry Surgical:

Customer Service Rep, Inside Sales Rep

2005-2007

Sales Representative

I NTEGRA GP, I NC.

Sold services including: music sampling system,

apparel and merchandising programs

Developed relationships between bookstore staff and company by providing excellent customer service

Attended industry trade shows selling services

Supply orders and shipping

2002-2005

Sales Product Manager

APPALACHIAN D I STRIBUTORS

Managed new bookstore software program,

including sales and technical support

Exceeded goal of 100 users in first year

Established sales and marketing staff meeting goals and budgets

Planned all industry trade shows for company, from beginning to end

Facilitated communication between sales/marketing

staff and the company

2001-2002

Sales Manager

I NGRAM BOOK COMPANY

Conducted all hiring and terminations of positions within 12-member team

Managed bookstore software program, including sales, training users on software, technical support, and electronic ordering

Worked with programmers on development and upgrades of software

Met sales goals and budget

Attended industry trade shows

Consistently designated the top seller of services for the company

Facilitated communication and training between sales staff and company

1983-2001