Sales Associate Customer Service

EDUCATION

Evander High School Bronx, NY

High School Diploma – received June 2016

RELEVANT SKILLS

Customer-service oriented

Exceptional communication skills

Excellent interpersonal skills

Adaptive team player

Reliable & punctual

Quick learner

Flexible schedule

Ability to multitask

Meticulous & organization skill

Work well under pressure

PROFESSIONAL EXPIERENCE

Sales Associate Intern Bronx, NY

Marshalls - Parkchester July 2019 – September 2019

Collected and computed final sales for purchased goods using customers’ cash, credit or debit card

Stocked and organize store inventory in a timely manner

Cleaned and maintain store utilizing proper cleaning equipment and following protocol

Greeted customers and made recommendations to maximize sales

FUNCTIONAL SKILLS

CUSTOMER SERVICE

Provide full attention to what others say, taking time to understand the points being made

Confer with customers by telephone or in person to provide information about products or services or obtain and record details of complaints

Check to ensure that appropriate changes are made to resolve customers’ problems

INTERPERSONAL/COMMUNICATION

Communicate effectively at multiple levels using appropriate language and interpersonal styles

Genuinely care for others and lend a hand to help those in need through various activities

Use assertive communication to negotiate issues, mediate conflicts, & affect compromise & positive outcomes

ACTIVE LISTENING

Provide full attention to what other people are saying

Process what others say to obtain a better understanding of their points before responding

Ask questions as appropriate without interrupting at inappropriate times

ORGANIZATION

Set priorities and continuously monitor progress, adjusting when necessary to meet timely goals

Efficiently manage time as demonstrated by ability to coordinate work schedules and appointments

Maintain a clean and tidy workspace utilizing proper cleaning equipment

TIME MANAGEMENT

Accurately estimate time needed to perform and complete tasks given

Keep focused on avoids wasting time on non-priority items

Arrive to meetings and appointments on-time and with a positive attitude

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