Customer Service Representative

Sheila Lewis

Accokeek, Maryland, United States

*********@*****.*** 202-***-****

linkedin.com/in/sheila-lewis-2622b146

Summary

Dynamic and detail-oriented professional seeking to leverage technical skills and strong people skills providing high quality communication and customer services skills. Devoted and reliable childcare provider for over 20 years. Supplies loving care while making sure to meet disciplinary and educational goals for each child. Offers children clear guidelines that promote positive behavior patterns.

Experience

Lead Teacher

Two Birds

Creating positive, welcoming, and nurturing environments for children and their families, including building relationships and engagement opportunities with families

● Implementing a high quality, developmentally appropriate program that fosters community, inspires Reggio-Emilia based learning.

● Developing weekly lesson plans in accordance with curriculum guidelines and meeting, planning and collaborating regularly with team members

● Documenting children’s learning and development and tracking their progress

● Supporting children with daily routines such as eating, sleeping, and toileting

● Participating in parent-teacher conferences and utilizing all tools to ensure effective ongoing communication with families

● Schedule meeting with staff members to implement proper guidelines.

● Participating in all required training and professional development opportunities

● Maintaining a clean and safe learning environment in compliance with laws and regulations and maintaining records and compliance with Two Birds policies and procedures

Customer Service Specialist

Sodexo

Jan 2018 - Present (4 years 11 months +)

Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party, operating paging system, recording recurring problem areas.

● Provides immediate assistance to customers as requested.

● Maintains a method to document, track and research customer calls, data input, room inventory, etc

● Shares recurrent problems identified by customer input.

● Reviews statistics and trends with appropriate personnel.

● Respond to email inquiries.

● Send written communications in response to customer comment forms.

● Identifies needs and makes recommendations for quality improvement that creates Sheila Lewis - page 1

perceived value to customers.

● Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

● Answers inquiries pertaining to hotel services, shopping, dining, and entertainment.

● Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations.

● Provides travel directions.

● May fulfill special service requests on an as needed basis. Multi-tasks and performs administrative duties as required.

● Reports all accidents and injuries in a timely manner.

● Complies with all company safety and risk management policies and procedures.

● Participates in regular safety meetings, safety training and hazard assessments.

● Attends training programs (classroom and virtual) as designated.

● May perform other duties and responsibilities as assigned; such as issue room keys, receive and transmit mail, etc

Preschool Teacher

Continuing Development Inc Child Development Centers Jan 2015 - Jan 2018 (3 years 1 month)

Develop a careful and creative program suitable for preschool children

● Observe each child to help them improve their social competencies and build self-esteem

● Encourage children to interact with each other and resolve occasional arguments

● Guide children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers or colors, do crafts etc.)

● Organize nap and snack hours and supervise children to ensure they are safe at all times

● Track children’s progress and report to parents

● Communicate with parents regularly to understand the children’s background and psyche

● Collaborate with other educators

● Maintain a clean and tidy classroom consistent with health and safety standards Customer Service Representative

Theracom Solutions

Jan 2011 - Jan 2015 (4 years 1 month)

Answer telephone, take all incoming messages and refer to appropriate staff. Manages online messaging system

● Greet patients, families and visitors promptly and professionally.

● Process patients checking in for appointments and ensure patients are checked in promptly upon arrival.

● Obtain patient demographic information, copies of insurance cards, driver license, billing information and enter in the computer in a timely fashion.

● Prepare a new patient chart (electronic).

● Collect patient co-payments and charges.

● Handle all appointment scheduling.

● Document all patient financial transactions.

● Balance daily financial receipts records (subsequently cross-checked with deposits and billing reports by date).

● Collect patient responsibility and review patient information for accuracy at completion of check-in

Sheila Lewis - page 2

● Complete payment reconciliation at the end of each shift

● Verify insurance benefits via individual insurance websites. Education

Some College

Diplotots Child Development

University of the District of Columbia

High school diploma

Skills

administration • balance • benefits administration • billing • clerical • conferences • cpr certified • curriculum development • customer service • dependable Sheila Lewis - page 3

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