Customer Service Team Coordinator

IVY ADAMES

**** * ******, *******, **, ***** • 312-***-**** • ***********@*****.***

Pursuing a similar position that requires a lot of focus and dedication. Expert at streamlining processes, increasing team productivity. Exceptional communicator and proven problem solver. Training and development

Inventory and restocking

Project oversight

Relationship building and retention

Staff management

High School Diploma - 1986

Lincoln Park High School - Chicago, IL

Care Team Coordinator - June, 2006 to Present

Wheels Inc - Des Plaines, IL

Trained and supervised new employees

Provided training on how to handle customer calls

Responsible to handle in coming emails for many clients (Astra Zeneca, Takeda, Bristol Myers Squib) etc. Processing between 500 to 1000 fuel credit cards daily Responsible to keep the work flow for the group of 18 men & women. Running multiple monthly and bi monthly reports for the clients. Active PINs and cards, transactions on fuel cards, etc. Provided training and managed new client rollouts from 2,000 to 10,000 fuel cards. Assistant Supervisor - April, 2002 to August, 2004 Armitage Produce - Chicago, IL

Assist employees with day-today work.

Avoided scheduling mistakes by paying close attention to the details when managing the daily calendar and creating weekly or monthly reports and presentations.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Retail Department Supervisor - August, 1998 to November, 2000 Venture Department Store - Chicago, IL

Educated 25 to 30 new employees on the company's policies and procedures as well as those specific to their department. Oversaw a team of 25 to 30 employees, delegated tasks, and ensured that each employee was held accountable for tasks completed. Provided management with sales feedback in order to address concerns raised in sales reports. Professional Summary

Skills

Education

Work History

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