JAMES M. GIUNTA

Phoenix, AZ ***** Phone: 732-***-**** adtu5g@r.postjobfree.com

TRAINING and DEVELOPMENT

Guitar Center, Phoenix, AZ – Retail Store 152

Lessons Manager (May 2018 to March 2020)

•Managed scheduling and billing

•Recruited new instructors and students to the Lessons Program

•Supervised 11 instructors

•Increased student enrollment by 29%

SERVPRO of Hunterdon County, Freehold, NJ

Project Manager (February 2015 to February 2016)

•Scheduled emergency services or on-site estimates

•Created estimates and enrolled new customers

•Scheduled and allocated assets and personnel to carry out all necessary services

•Maintained communication with client, technicians, and office staff

•Maintained memberships in BNI and Chamber of Commerce, and attended all meetings and events

Trance Formation Hypnosis, Red Bank, NJ

Owner and President, Clinical Hypnotist (January 2009 to present)

•Create hypnotic programs for clinical, therapeutic use in dealing with anxiety; assist clients in crisis

•Conduct group sessions with clients for Weight Reduction, Freedom from Smoking, Dealing with Anxiety

•Teach Hypnotism Certification Course and advanced courses to certified hypnotists and NLP practitioners

•Create the original TranceFormationHypnosis.com website, with SEO optimization, marketing materials and media

•Create audio and video content for sale on website and at live networking events

•Plan and execute World Hypnotism Day, an annual event.

•Performed live hypnosis shows

Award: Hypnotist of the Year, International Association of Counselors and Therapists, May 2013

Flextronics, Somerset, NJ

Regional Training Manager (July 2006 to May 2009)

•Delivered all Leadership Development Training and instruction to Flextronics Team Leaders and Regional Managers

•Managed a team of 12 regional trainers

•Provided Sales and Customer Service competency-based training to Associates

•Managed Assessment Team project for improvement of all curricula and learning objectives

•Facilitated development activities, ensured the quality of training delivery and materials presented

•Developed and maintained training aids such as manuals, handouts, course exercises, and visual aids

•Provided mentoring and coaching to staff

•Encouraged a culture of life-long learning and development

Sam Ash Music Corporate Headquarters, New York, NY

National Training Specialist (January 2004 to July 2006)

•Co-created the first national training program for Sales Managers and Associates in 45 retail outlets

•Developed the first Sam Ash Music Sales Managers Training Guide using specific and clearly written instructions

•Compiled and edited the Five-Day Training Schedule, incorporating all tasks and concepts needed by Sales Associates

•Initiated and managed the first national classroom training center for Sam Ash employees in New York City

•Created all training documents for Customer Service, Selling Skills, Computer Training, and Operations management

•Created surveys and responded to feedback with new content as necessary

TEACHING EXPERIENCE

Rutgers University, School of Communication, Information, and Library Science, New Brunswick NJ

Adjunct Professor

Fundamentals of Public Speaking and Listening (Summer 1999 to August 2001)

Brookdale Community College, Lincroft, NJ

Speech (Spring 2001)

Rutgers University, Department of Visual and Performing Arts, Newark NJ

Television Studio Production (September 1995 to June 2001)

Television Field Production (September 1995 to June 2001)

Rutgers University, 249 University Ave., Newark NJ

Tutor for Remedial courses in Writing and Copy Editing (January 1994 to May 1994)

EDUCATION

Master of Communication and Information Studies (MCIS), Rutgers University, New Brunswick, NJ

Internship: Contributed articles and website updates as the original online intern for the Utne Reader

Award: DiMartini Distinguished Service Award, for service to the community

•Specialized in Organizational Communication

•Graduate student representative to the University Senate

•Founding president of the MCIS Student Forum

Bachelor of Arts in Journalism (BA), Rutgers University, Newark, NJ

Awards: Senior Award for Excellence in Television

Senior Service Commendation

•Founding president of the Student Television Association

•Copy editor and staff writer for the Rutgers Observer

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