Bridget Hanks

Lafayette, LA *****

adtu3q@r.postjobfree.com

+1-337-***-****

Personable and knowledgeable customer service professional with exceptional oral and written communication, active listening, and analytical problem solving abilities. Self-motivated and highly adaptable to address customer concerns directly and efficiently, build productive relationships, resolve complex issues, and gain customer loyalty. Dedicated to prioritize and multi-task in a face- paced environment. A solid team player offering empathy, reliability, and enthusiasm for guaranteed customer satisfaction.

Authorized to work in the US for any employer

Work Experience

BDC Sales Representative

Clark Crain CDJR - Saint Francisville, LA

October 2021 to January 2022

• Check email frequently and respond to inquiries immediately.

• Present initial financing options based on customer needs.

• Answer customer calls and establish follows-up with sales appointments.

• Deliver inquiries/messages intended for other sales personnel and departments promptly.

• Direct customers to product information resources, including those available on the internet.

• Handle all incoming internet and phone leads.

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

• Be available to promptly respond to live chat, phone and email inquiries in a professional and well- spoken manner.

• Follow up with leads that are not ready to make an appointment or no-show.

• Contact clients prior to appointment date to confirm appointment.

• Mail marketing letters to provided leads.

• Follow up post visit to ensure customer satisfaction.

• Receive inbound sales phone calls and leads.

• Place outbound phone calls to potential leads.

Pharmacy Sales Associate

Walmart - Breaux Bridge, LA

September 2020 to October 2021

• Greet customers and assist by answering questions, locating merchandise, and making purchasing decisions.

• Reported prescription errors to pharmacist on duty to support quality improvement efforts.

• Promote products and services.

• Operate cash register to process cash or credit sales when picking up prescriptions.

• Follow HIPAA guidelines and regulations.

• Verify insurance coverage and benefits.

• Keep work area stocked, clean, and safe.

• Perform clerical tasks such as filing, compiling, and maintaining prescription records.

• Assist fellow associates as needed throughout the store.

• Support pharmacist in preparing daily prescriptions. Tax Associate

H&R Block - Crowley, LA

September 2017 to May 2018

• Meet with clients to gather information and discuss line item tax return documents.

• Maintain records and documents used in processing income tax return.

• Promote products and services.

• Process client's payments for products purchased.

• Assessed various angles of tax situations to maximize tax benefit.

• Stored copies of completed returns and related documents according to company procedures and business regulations.

• Finalized and processed paperwork with local, state and federal government authorities.

• Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

• Communicated with federal and state tax agencies to obtain best resolution for clients.

• Implemented tax reduction strategies to analyze and minimize tax liabilities.

• Represented clients under audit before IRS to prove compliance with federal tax laws. Real Estate Agent

Century 21 Real Estate - Lafayette, LA

February 2010 to September 2015

• Assist clients in the purchase and sale of real estate through a licensed knowledge of real estate laws.

• Write up purchase and/or sale contracts.

• Managed real estate transactions from initiation to closing.

• Managed sales pipeline by actively following up with prospects and hot leads.

• Planned and coordinated open house events to move properties.

• Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.

• Advised prospective clients on current market activities and optimal buying or selling choices.

• Oversaw and negotiated offers for real estate purchases on clients' behalf. Secretary

Fontenot Insurance Agency - Rayne, LA

June 2010 to February 2011

• Process insurance payments and assist with insurance quotes.

• Greet visitors, answer questions, and direct to appropriate location or person.

• Accurately enter insurance policies and data into computer system, scan documents, and maintain an organized filing system of paper and electronic documents.

• Coordinate communications, taking calls, responding to emails and interfacing with clients.

• Order office supplies to purchase items and maintain appropriate levels.

• Sent and distributed mail and parcels.

Administrative Assistant

Rayne High School - Rayne, LA

April 2001 to March 2010

• Maintain attendance records for students and work with parents and students in following attendance laws.

• Coordinate appointments, meetings and conferences.

• Track and submit employee timesheets to prepare for payroll processing.

• Compose correspondence, reports and meeting notes.

• Monitor office equipment and schedule repairs as needed.

• Responded effectively to sensitive inquiries or complaints.

• Compiled and produced presentations and reports as directed by leadership team.

• Greet visitors and handle questions or direct to appropriate staff.

• Answer and route telephone calls and take messages. Patient Coordinator

Dr. Danielle Dore’, DDS - Lafayette, LA

April 2000 to April 2001

• Schedule patient appointments.

• Assist the doctor in initial patient exams.

• Prepare monthly reports for doctor.

• Assist doctor with initial patient exam to acquire a comprehensive assessment of patient's medical history.

• Pulled patient files and verified insurance before patient's appointment.

• Passionately focused on providing care and assistance to patients during times of illness or injury. Loan Processor

Rayne State Bank - Rayne, LA

August 1990 to April 2000

• Prepare agricultural loan documents for bank and government approval.

• Maintain five years of farm records for government audits.

• Schedule appointments.

• Process loan payments.

• Open new checking and savings accounts.

• Process checking and/or savings deposits and withdrawals.

• Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

• Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

• Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

• Reviewed initial client documentation to structure and submit loan package.

• Calculated income, assets and liabilities to meet lender requirements.

• Maintained complete confidentiality of submitted information according to release guidelines. Education

High school diploma

Rayne High School - Rayne, LA

August 1986 to May 1990

Skills

• Inside Sales

• Cold Calling

• Scheduling

• Problem solving

• Customer service

• Time management

• Organizational skills

• Decision making

• Live Chat

• Insurance Verification

• HIPAA

• Tax Experience

• Microsoft Office

• Communication skills

• Data entry

• Leadership

• Multi-line phone systems

• Inbound & outbound calling

• Internet sells

Contact this candidate