Qa Engineer Desktop Support

Katelyn Santos ● Software QA Engineer

Bronx, New York 10458 ● linkedin ● 646 - 464 - 0721 ● ********@*****.***

●Experienced with SQA projects related to testing Web and Mobile products

●Collaboration with Development and Product Management teams

●Enjoy learning new technologies and challengings concepts

●Excellent organizational and time-management skills

●Work with offshore teams in multiple time zones

●Analytical skills and attention to details

●Languages: English, Spanish

●US Citizen

Platforms: Mac OS X, Windows, iOS, Android OS, Linux

Mobile Testing: Android Studio, Xcode, ADB, BrowserStack

Web Testing: Chrome DevTools

Bug Tracking: Jira, TestRail

API Testing: Postman, REST API, Charles Proxy

Database: MySQL

WORK EXPERIENCE

5/2021 – Current Software QA Engineer at Audible (New York, NY)

●Testing Web and Mobile (iOS, Android) applications

●Tracking and reporting issues with Jira

●Developing, maintaining and executing test cases using TestRail

●Performing Black-box, smoke, functional, UI and regression testing

●Responsible for compatibility testing on a variety of platforms and devices

●Participating in daily stand-ups and sprint planning

Hostos Community College (Bronx, NY)

Help Desk Support

08/2015 – 05/2018

Monitor, troubleshoot, and resolve all operational and software problems associated with computers, network and stand-alone printers and document all requests via the ticketing system

Provide users with support for installation, configuration and problem resolution, on desktops, laptops, mobile devices, desk phones, and printers.

Prepare new equipment for users including hardware, software, phone and network connectivity.

Diagnose and resolve problems, maintain equipment and provide Windows10 and Mac desktop support.

Assist in employee onboarding and terminating process.

Collaborate with other support groups locations to help troubleshoot employees’ issues

EDUCATION

●Bachelor Degree in Computer Science, Lehman College, Bronx/NY/USA

●Software Testing & Quality Assurance course - Careerist.com

●NY, NYTechnical Analysis, Hispanic Investor LLC

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