Center Representative Data Entry
Resume:
Andrea V. Greene
Bedford, Ohio 44146
New York Life
July 2022 – Present
Senior Representative
I work within Business Solutions. I handle and process advanced payments within the billing department. Attention to detail and research is necessary to ensure the item is processed correctly.
Senior Specialist
KeyBank Brooklyn, OH
November 2021- July 2022
I work in a virtual items processing department. My position is responsible to ensure that all work that is received is running smoothly and is available to the operators to ensure our deadlines are met.
Call Center Representative
Progressive Insurance Call Center Mayfield Heights, OH
April 2020 to November 2021
Answers calls from customers regarding updates to their policies,verify coverage, process requests for
changes to their policies.
Data Entry
Infostore - Brooklyn Heights, OH
August 2018- April 2020
Infostore Brooklyn Heights, Ohio
Key Information into an accounts payable per the clients request. Set up jobs with work received via email and the USPS. Accuracy, attention to detail, and speed is vital to be successful in this role.
November,2017-August,2018 Envision RX Twinsburg, Ohio
Add the enrollees information to the admin site to ensure they are available for customer service as needed. Scan and key in information into the system to ensure the clients information is accurate. Assist with any project my supervisor and manager as needed. Also work as customer care representative within the mail order department. Assist with ordering prescriptions and answer any questions the member may have regarding their coverage.
September,2017-October,2017 Zenex International
Oakwood Village
Accounting Assistant
Set up the deposits of the clients payments 2-3 times a week. Filed the shipping information to ensure the clients information was up to date. Keyed in the order information into the accounting software to ensure the payment information matched the deposits made.
May,2017-August2017 Accounting Business Services Cleveland, Ohio
Payroll Clerk
Set up, maintain, input and balance payrolls for my assigned clients. Ensure all information is accurate and delivered on time. ayrolls are keyed accurately, efficiently, and timely. Answer all inquiries in a timely fashion. Set up all garnishments, liens, tax levies, and work visas as appropriate and needed.
May, 2012-December, 2016 Heartland Payment Systems Brook Park, Ohio
Payroll Specialist
Work within the payroll division. Communicate with client base via email, fax, and over the phone. Ensure that their payrolls are keyed accurately, efficiently, and timely. Answer all inquiries in a timely fashion. Set up all garnishments, liens, tax levies, and work visaa asppropriate and needed. Was reqyired lso be logged into a phone queue to assist other clients as needed. Act as mentor to new employee to help them transition from training to working on the processing floor.
October, 2011-May, 2012 Safeguard Properties
Valley View, Ohio
Loss Analyst
Completes review of invoice disputes and/or bill backs to meet productivity standard. Proactively identifies root causes of internal or external quality trends, coordinates with management to recommend actions to correct gaps in processes or documentation for continuous processong. Actively seeks, positively responds and acts on feedback. Build internal and external client relationships with integrity and continuous efficiency
March, 2005 November, 2011 Charter One Bank
Cleveland, Ohio
Ops Supervisor I
Capture Department
Oversee and support the day to day production activities. This includes cross training, control, and audit activities, production, and quality control. Provide guidance, training and leadership to team members. Ensures work adheres to regulations and ensures compliance to bank and departmental policies, risk avoidance standards and SLA’s. Assist other departments when needed to ensure SLA’s are met.
Education
Lorain County Community College Business Administration
Graduated Spring, 2017.
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