Service Associate Customer

Cor’Ahvion Hill

*** ******** ******* *** * Greenville, NC 27834 919-***-**** *********@*****.***

EDUCATION

North East Carolina Prep School 274 Husky Trail, Tarboro, NC 27886 High School Diploma June 2018

EXPERIENCE

Bridgetone Firestone

Production Technician 1 Wilson, NC

March 2019-March-2020

● Working in the Warehouses Operating Folk Lift & Storing Tires

● Storing & Loading OE/Trade tires

● Operated the OE tires machine

● Conducts routine inspections of equipment for early diagnosis of machine trouble. Alorica Rocky Mount, NC

Customer Service Associate August 2018-March

2019

● Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

● Maintains and updates customer information as necessary

● Calmly attempts to resolve and de-escalate any issues

● Escalates calls to supervisor when necessary and appropriate

● Responds to requests for assistance and/or possible processing of credit card authorizations

● Tracks call-related information for auditing and reporting purposes

● Provides feedback reports on call issues related to downtime and/or training issues

● Upsells to customers as necessary

McDonalds Greenville, NC

Cashier Jan 2018-Sep 2018

● Inputting customer orders into the store POS system.

● Making correct change and following store policies on coupons.

● Greeting customers and making them feel welcome as they enter the store.

● Communicating customer complaints directly to management and attempt to resolve them.

● Keeping your designated work area clean at all times. Lowes Scotland Neck, NC

Cashier/Bagger Feb 2014-Dec2017

● Ringing up customer purchases and making correct change.

● Educating customers about upcoming sales events that may be of interest to them.

● Opening store credit accounts whenever possible to help grow store revenue.

● Putting away unwanted merchandise and stocking the front area.

● Directing customers to the appropriate aisles for specific purchases. COMMUNITY SERVICE

● Halifax County Special Olympics

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