CIRRICULUM VITAE

PERSONAL INFORMATION

Bernard Kuffour

Herndon, VA 20171

adttwd@r.postjobfree.com

+1-571-***-****

WORK EXPERIENCE

Security Officer (Control Room Officer)

Securitas Security Services

Virginia – USA

2022 – Present

DUTIES AND RESPONSIBILITIES

Protect an employer’s property and enforce laws.

Monitor closed-circuit TV cameras and monitor alarms.

Respond to any emergencies.

Conduct security checks for specified areas.

Control visitor and employee building access.

Complete reports on anything they observed while on duty.

IT Technician

Vodafone Ghana

Accra – Ghana

2021 - 2022

DUTIES AND RESPONSIBILITIES

Monitoring the health and performance of servers by performing routine assessments.

Installing and updating server components based on diagnostic reports

Reacting and responding to potential network and server issues in a timely fashion to keep business data flowing

Installing and testing data center infrastructure and systems

Developing comprehensive knowledge of physical infrastructure and building systems

Utilize Linux and Windows Command-Line to troubleshoot hardware.

IT Support

Airtel-Tigo Data Center

Accra - Ghana

2018 – 2021

DUTIES AND RESPONSIBILITIES

Install and configure hardware and software components

Repair or replace damaged hardware

Upgrade systems to enable compatible software

Install and upgrade antivirus software

Perform test on new hardware and software

Troubleshoot hardware, network, and software issues

Decommission of servers and cabling infrastructure

Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.

Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

Customer Relations Officer

Dalex Finance Company Limited

Kumasi - Ghana

2016 – 2018

DUTIES AND RESPONSIBILITIES

Have sufficient knowledge about banking products and services and respond to all inquiries accordingly.

Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.

Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.

Provide information to customers on their account status and account balances.

Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.

Be involved in performing some financial related and marketing transactions.

IT Support Specialist

Versified Technology Ghana

Kumasi – Ghana

2014 - 2015

DUTIES AND RESPONSIBILITIES

Install and configure hardware and software components.

Repair or replace damaged hardware.

Install and upgrade antivirus software.

Upgrade systems to enable compatible software.

Test and evaluate new technology.

Perform tests on new hardware and software.

Define software, hardware, and network requirements.

Troubleshoot hardware and software issues.

EDUCATION

HIGH SCHOOL DIPLOMA

Kumasi Senior High Technical School

Kumasi – Ghana

ADVANCE DIPLOMA IN SYSTEM ENGINEERING

IPMC College of Technology

Kumasi - Ghana

SKILLS

Computer Network

Technical Support

Customer Support

Software Installation

Help Desk

Customer Service

Microsoft Office

Surveillance

Multitasking

Problem Solving Skills

Windows

Hardware Setup

Basic Structure Cabling

CERTIFICATION AND LICENSES

CompTIA A+

Microsoft 365 Certified Fundamentals

DCJS License

First Aid Certification

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