Dravon Smith

Las Vegas, NV ***** adttw1@r.postjobfree.com 702-***-****

Information Technology Specialist

Summary of Qualification

Associates in Network Systems Administration with admirable communication skills, investigative mentality, and adaptability.

Recent experience in information technology, passionate about networking and ready to apply analytical skills for accurate installing, configuring, securing, and administering network systems and network implementation.

Self-starter devoted to delivering solutions and possessing the capability to apply complex technologies that interpret business needs into everyday reality.

Adaptable in diverse situations using excellent problem solving for process improvements and solutions in a technical environment.

Core Competencies

Maintenance Routers/Switches Systems Analysis

LAN/WAN Network Configuration Troubleshooting

Inventory Automation Installation/Repair

Education

Associate of Applied Science in Network Systems Administration

DeVry University, Las Vegas NV —Graduated 2019

Senior Project: Establish and administer a network by installing, configuring, securing, and testing multiple network operating systems and selected hardware such as network servers and routers. Communicate effectively both orally and in writing. Demonstrate and apply teamwork, research, and problem-solving skills.

Relevant Course Work: Engineering Technology and Information Sciences, Networking with Lab, Cisco Networking Academy, Introduction to Networking, Cisco Networking Academy Routing with Lab and Switching with Lab, Cisco Academy Introduction to WAN Technologies, Network Operating Systems: Windows and Unix, Voice/VOIP Administration with Lab

Professional Experience

IT Support Specialist I, The Siegel Group, Las Vegas NV 2022 to Present

Provide technical support and troubleshooting network, desktop, and/or systems hardware and software

Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings

Malware/Virus troubleshooting and resolution

Install, configures and upgrade computer hardware and software

Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions

Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts

Participates in the administration of e-mail systems

Provides phone, helpdesk, and onsite support for local and remote users

Maintains current knowledge of relevant technologies as assigned

Participates in special projects as required

Network Support Technician, Encore Event Technology, Las Vegas NV 2019 to 2022

Assists customers and clients with network support.

Configures Windows networks.

Installs and removes lines of electrical, internet, and telephony connectivity.

Performs appropriate testing, troubleshooting and escalations.

Perform other duties as assigned