Customer Engagement Leader
Resume:
Jordyn Turner
Customer Service Manager/Department Head
Victorville, CA 92395
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Engagement Manager/Department Manager (promoted) Petsmart - Chino Hills, CA
November 2021 to Present
• Responsibilities included successfully running and managing the Pet Care department, keeping up with store scorecard and customer satisfaction, and overall store cleanliness
• Responsible for leadership, development, and training of 20 high skilled employees.
• Completed daily tasks while upholding customer satisfaction and loyalty.
• Maintained a welcoming, clean, and organized environment.
• Communicated improvement and strategy goals with my team in a clear, accurate, and timely manner.
• Regularly developed supply orders for the department while staying within stores budget.
• In the Pet Care department, regularly managed live animal inventory, kept up with the health of 100+ animals at a time, and learned to treat and manage common animal illnesses.
• Solved customer disputes and responded to customer complaints in a calm, helpful, and effective manner; whether in person, over the phone, or over email on a daily basis.
• Closing duties included: counting the safe and all three registers, record daily sales information, prepped the store for morning duties, make a deposit to the bank, set alarms and turn off all lights and lock all doors in the building.
Associate Lead with Keys (promoted)
PetSmart - Chino Hills, CA
August 2020 to November 2022
• Promoted product knowledge to associates, and discussing new features and sales tips, on a weekly basis.
• Lead weekly team activities building and sales trainings.
• Kept up with store statistics (including sales goals, customer satisfaction, and member conversion rates)
• Solved customer disputes and responded to customer complaints in a calm, helpful, and effective manner; whether in person, over the phone, or over email on a daily basis.
• Worked with department heads to ensure proper, efficient and smooth workflow of all employees.
• Closing duties included: counting the safe and all three registers, record daily sales information, prepped the store for morning duties, make a deposit to the bank, set alarms and turn off all lights and lock all doors in the building.
Pet Care Specialist
PetSmart - Chino Hills, CA
April 2019 to August 2020
• Provided customer service in high stress environment.
• Provided basic care for 100+ animals on a daily basis.
• Kept up with store and department cleanliness.
• Handled cash and credit card transactions while on the register.
• Received employee of the month within the first year of employment.
• Started training employees on the rules, duties, and care of the Pet Care department within the first 6 months of employment.
Florist, Customer Relations Coordinator
Chino Florist
January 2018 to January 2019
• Responsibilities included all aspects of operations from overseeing inventory to monitoring and acting on accounts payable.
• Identified availability from suppliers while organizing orders and shipment times to fit customer's expectations
• Confer with customers by telephone or in person to provide information about products or services, enter orders, or obtain detailed complaints
• Determine charges for services requested, collect deposits and payments, and arrange for billing
• Recommended process improvements with packaging, shipping, billing, and servicing
• Made recommendations on product selection through identifying the needs of the customer and planned floral arrangements
Education
Associates of Health Science in Health Science
Citrus College
March 2018 to Present
Skills
• Animal Care
• Project Management
• Order Entry
• Statistics
• Management
• Customer retention
• Customer service
Languages
• English - Expert
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