Assistant Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

KIMBERLY WINGER

Sandy, UT 84070 C: 385-***-**** **********@*****.*** Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 7 years of restaurant experience and drive for performance in all areas. Product and service knowledge

Liquor, wine and food service

High-volume dining

Point of Sale (POS) system

operations

Effective customer upselling

Dining customer service

Quality control

Effective sales techniques

Safe food handling

03/2016 to Current Server

Dennys Corp. Midvale, UT

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Operated POS terminals to input orders, split bills and calculate totals. Promoted desserts, appetizers and specialty drinks. Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. 03/2012 to 05/2014 Server/Bartender

Chilis Bar & Grill West Valley City, UT

Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Promoted desserts, appetizers and specialty drinks. Operated POS terminals to input orders, split bills and calculate totals. Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. 08/2006 to 12/2008 Assistant Manager

Arctic Circle Magna, UT

Cultivated customer loyalty by training team members in industry-leading service standards.

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

EDUCATION AND TRAINING

Enforced company policies and procedures to strengthen operational standards across departments.

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. Delegated daily tasks to team members to optimize team productivity. Completed inventory audits to identify losses and project future demands. Organized schedules, workflows and shift coverage to meet expected business demands.

08/1997 to 12/2003 Assistant Manager

ConocoPhillips Taylorsville, UT

Completed inventory audits to identify losses and project future demands. Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. Organized schedules, workflows and shift coverage to meet expected business demands.

Delegated daily tasks to team members to optimize team productivity. Evaluated employee performance and developed improvement plans. Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control. 01/2000 GED

Salt Lake Community College Salt Lake City, UT

06/2010 Business License: Nail Tech

Color My Nails School of Nail Technology Midvale, UT

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