Service Representative Customer

CAROLYN SEBASTIAN

**********@*******.*** C: 702-***-**** Henderson, NV 89002

Summary

Personable and dedicated Customer Service Representative with extensive experience in Sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

• Microsoft Office expertise

• High-energy attitude

• Inbound and outbound calling

• Sales expertise

• Call center experience

Experience

Dollar Tree Henderson, NV

Assitant Store Manager

01/2020-Current

• Daily organization of Store for appearance and preentation.

• Provided customers with excellent customer service.

• Stocked shelves daily exceeding company guidelines.

• Maintained store safe balancing end of shift and end of day.

• Assisted multiple stores with inventory and cycle counts. Coast to Coast Computer Products

Henderson, NV

Sales Representitive

07/2018 - 01/2020

• Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.

• Provided customers with recommendations to promote brand effectiveness and product benefits.

• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

• Maintained strong relationships with customers from introduction to closing.

• Contacted customers about potential service upgrades, new ink and toner services and account changes.

AutoTransport 123 Henderson, NV

Transport Reservation Specialist

01/2016 - 07/2019

• Arranged transportation of vehicles for customers to go on 8-9 car carriers.

• Managed preparation, loading and securing of Vehicle deliveries.

• Organized delivery schedules and provided customers with timely updates.

• Negotiated contracts with outside providers to minimize costs to the company and customers.

Associated Supply Company Las Vegas,

CO

Customer Service Representative

12/2015 - 06/2016

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

• Met or exceeded revenue objectives by promoting Ink and Toners to customers during service, account and sales follow-up calls.

• Consulted with customers to determine best methods to resolve service and billing issues.

• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Davita Inc. Tacoma, WA

Patient Account Representative

12/2006 - 12/2015

• Resolved inquiries from patients, families and external payers.

• Submitted electronic bills following facility and legal compliance standards.

• Reached out to patients once insurance was billed in order to obtain payments due.

• Educated patients and families on treatments, procedures, medications, continuing care and community resources.

• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Education and Training

Bryman College Federal Way, WA

Medical Assistant in Medical Assisting

07/2006

George Washington High School Guam

High School Diploma

06/2004

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