Service Representative Support Specialist
Resume:
Jerry Aikens
CSR
Contact
********@*****.***
Greensboro 27406
Career Objective
Hard working Individual looking to find display his value and to be a asset to your company for may years to come
Experience
July 2019 - Present
Provider Services Representative Anthem, Winston Salem, NC
Answered customer calls and provided them with info they requested.
Reviewed claims and determined if the denial was correct .
Also reprocess claims or sent back for review
May 2018 - June 2019
Customer Service Representative United Healthcare, Greensboro, NC
Answered customer calls dealing with there health plan concerns.
Reviewed billing for members
May 2013 - May 2018
Second Level Support Specialist Newell Rubbermaid, high point, NC
Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Provided support for first line reps and helped with and questions they may have.
Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.
Education
June 2002 Technology Education North Carolina A&T State University, Greensboro, NC
Additional Skills
Building Customer Trust and Loyalty
Customer Data Confidentiality
Customer Care
Responding to Difficult Customers
References
References available upon request
Contact this candidate