Administrative Clerical Service Representative
Resume:
Montoria Chrishelle Glenn
************@*****.***
OBJECTIVE
Dedicated Administrator with 12+ years in experience. Works very well with people, focused, organized, and detailed-oriented. Successful in administrative clerical documentation, management, and patient care. Spearheaded and executed an environment to ensure meeting company target for patients daily. Upheld top quality performance for osha, tosha, and HIPAA for hospitals and office requirements.
EDUCATION
Associate of Applied Science: Health Information Management, graduate May, 2023
Anticipated CPC (Certified Professional Coder) certification, May 2023
EXPERIENCE
Office Manager/Administrative Assistant January 2013 ~ January 2016
Children's Dentistry of Redbank
Redbank, TN
• Organized and managed patient chart in 2 offices.
• Responsible for preauthorization, billing, accounts receivable, collections, and mail.
• Responsible for office inventory, restocking, and purchase orders. Monitored office equipment and scheduled repairs.
• Developed administrative processes to achieve organizational objectives and improve work flow resulting improved efficiency by decreasing work back log, merge of department and decrease in office personnel and for requirements.
• Organized training, client meetings, team meetings, and events.
• Created and revised systems and procedures by analyzing operating practices recordkeeping systems, office layouts and budgetary requirements.
Lead Unit Service Representative January 2005~ December 2012
Erlanger Medical Center
Chattanooga, TN
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Fielded customer complaints and queries, fast-tracking for problems resolution.
• Informed customers about billing procedures, processed payments, activated accounts, and provided payment option setup assistance.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Exceeded both company productivity standards and quality standards on constant basis.
SKILLS
• HIPAA
• ICD-10-CM Coding
• CPT Coding
• Medical Terminology
• Basic Life Support
• American Sign Language trained (19 years experience)
• Ritz Carlton Customer Service Trained
• Word processing 50 wpm with zero errors
• Experienced with 6 & 12-lined phone
• EHR literate (Nexgen and MedTrak) and others all comparable
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