Entry Clerk Data

Marsha Coley McKellar

Greensboro, NC 336-***-****

**************@*****.***

A motivated and very knowledgeable professional with plenty of experience in providing excellent customer service that is seeking a position in Customer Service/Data Entry. A candidate that is driven to achieving high-quality results while being able to learn and master new tasks quickly and incorporate them into daily work tasks. A leader that is dedicated to enhancing customer service and employer satisfaction.

Experience

August 1998 – May 2022

Senior Specialist/Customer Service Kontoor Brands, Inc.

●Reviewed and released orders to the Kontoor distribution centers daily to ensure constant workflow and prevent downtime for Kontoor distribution center personnel. Resolved all issues to account orders/inquiries

●Handled inbound customer service complaints and questions from a variety of customers

●Experience inbound call agent who can efficiently process a large volume of calls in a day.

●Responsible for set up and maintenance of value-added services as well as ensuring services are priced and billed correctly as mandated by the individual accounts to avoid chargebacks

●Interacts with external and internal customers related to the final on-time delivery of orders

●Maintained effective communication with other customer service representatives, supervisors, customers, and sales team in the resolution of complex issues and followed up with the affected parties to communicate resolution and/or plan of action

●Responds to requests and calls from customers related to client specific programs and products

●Acted as support and resource for day-to-day activities within the department

●Provided customers with quality assistance through phone calls, emails, and internet chats.

●Responds to requests and calls from customers related to client specific programs and products

●Assisted management with special projects as needed

●Maintain instruction manual of assigned accounts for co-workers and as a training tool for new representative

January 1992 – August 1998

Data Entry Clerk VF Corporation

●Received mailed-in, faxed, emailed or paper orders from supervisor to enter customer orders onto work computer in a timely manner

●Received quality assurance from management on input orders

●Provided Customer Service Department with verified orders so that customers would receive their merchandise

Education

Computer Technology Program Guilford Technical Community College

High School Diploma Williamson High School

Skills

●Excellent customer service

●Proficient with Microsoft Suite

●Strong people skills

●Excellent communication skills

●SAP Knowledge

●Ability to multitask effectively

●Ability to work in a fast-paced work environment

●Excellent attention to detail

●Negotiation/Conflict resolution skill

●Order Processing / Transaction Management

●Data Entry and Database Administration

●Inbound & Outbound Call Handling

●Telephone Sales & Customer Support

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