Service Representative Customer

Professional Summary

Professional and seasoned customer service representative, proficient in handling complex customer issues and ensuring positive customer experience. Effectively and efficiently driven and organized individual with a team-oriented mindset dedicated to customer service and satisfaction, business goals and sales.

Professional and Employment Skills

Inventory management

Loss prevention

Dispute resolution

Account Management

Training and Development skills

Multilingual – Proficient and fluent in English and Portuguese.

Employment/Career Summary

Fraud Analyst, Bank of Montreal, Toronto, ON December 2000 to March 2022

Performed investigative analysis of debit card transactions which required the review of banking activities for determining whether to escalated and report to management that demonstrates potential exposure of financial crime.

The role managed incoming calls assisting clients in ensuring that the proper standard operating procedures were followed to ensuring clients' matter were dealt with on a timely basis.

This role was regarded as a subject matter expert which provided oversight of criminal risk applying an intelligent based approach in the detection and research of banking activities that was aligned with the established fraud and compliance program.

The role was part of a group which has insights to establish and determine the newly development fraud activity trends for decision making, and organisation's operating procedure.

Cashier Supervisor, Shopper’s Drug Mart June 1997 to September 2011

Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Assisted customers with locating and choosing merchandise in all departments.

Education

Business Administration Diploma, George Brown College, Toronto, ON

Volunteerism and Extracurricular Activity

Community Connect Food Bank, Toronto, ON March 2021 to Present

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