Dakita McClain

Business Woman & Customer Service Executive

Cleveland, Ohio 44112 216-***-****

adttpv@r.postjobfree.com

Professional Objective

Customer Service professional, skilled also in administrations Skills

Adaptability

Customer Service

Conflict resolution

Data entry

Leadership

Recruitment

Teamwork

Telecommunications

Time management

Experience

4/2020 - Present

Spectrum Video Repair, Garfield Heights

Customer Service Agent

Assist with training and development of agents

Computer literate

Customer service

Interpersonal communication

Oral and written communication

Problem solve and resolve technical issues

Receive inbound phone inquiries

Team support to other departments

5/2019 - 3/2020

Jack’s Casino, Cleveland Ohio

Club Jack’s Representative

Highlight casino promotions

Answer personal and phone inquiries

Assist with promotional giveaways and drawings,

Problem solve guest concerns, conflicts, disputes

6/2017 - 5/19

Amazon Flex, Euclid Ohio

Independent Contractor

Deliver packages

Maintain and manage inventory

Customer service

4/2016 - 6/2017

Area Temps, Parma Ohio

Recruiter/ Office Administrator

Recruit potential job candidate

Conducted preliminary phone interview

Data entry and filing

Manage emails to applicants

Provide follow up with applicants

Job placement

Managed Weekly Reports

12/2015 - 4/2016

The Firm TP&P, Cleveland Ohio

Seasonal Office Manager

Assist with tax planning and preparation

Schedule appointments

Answer phones

Maintain cleanliness

Send payment invoices/notifications

Follow-up with clients

Conducted interviews

Managed company social media account

8/2015 - 12/2015

Surace-Smith, North Royalton Ohio

Recruiter

Call potential job applicants

Conducted preliminary phone interview

Schedule applicants for in person interview.

8/13 to 5/15

S&P Data, Cleveland Ohio

Direct Sales Associate

Receive inbound calls

Sell and pitch products to potential customers

Relayed information regarding billing and available service Assisted with development of new employees when needed

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