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Scrum Master Business Analyst

Arlington, VA
December 02, 2022

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Business Analyst 202-***-****

Arlington, VA 22204 Vaishali Khatal-Chitalkar


Bachelor of Engineering Information Technology

Cummins College of Engineering for Women, Pune University, India

September 2000 - July 2005 Pune, India


Analytical and problem-solving skills

Requirement gathering and analysis

Project management and documentation

Agile scrum master

Microsoft office suite

Git bash-GitHub, XML

Test Track, Confluence, Rally, MS-

TFS, EBOX, Degreed, JIRA

SQL (MySQL, PostgreSQL) Basic Core Java, Junit, QTP

MS one drive, Salesforce, NetSuite, MS SharePoint, .NET, AWS cloud


Senior Business Analyst / Project manager /Training Specialist

Persistent Systems LTD, India

September 2014 - July 2022 Pune, India

Designed and implemented workflows, SLAs, documents and demos to for certain business units to handle high load with limited set of resources to increase the operational efficiency

Set up an environment with the help of different tools/platforms to contribute, collaborate, comminate effectively and efficiently in remote working culture during pandemic to reduce the operational cost by 20-30%

Worked with stakeholders and clients to model and document goals and communicated to meet 99% of deadlines

Documented and upgraded all business processes and operating procedures from scratch and provided trainings for an early-stage startup projects to reduce attrition rate by 15- 20%

Worked with 2 analysts to institute a new modelling technique that saved 60 quarterly hours in customer comparisons

Collaborated with C-level suit, conducted research, analyzed business processes, compiled data using data visualization and Excel, worked with 2 senior business analysts to infer meaningful insights that improved organizational processes, saving companies a combined 300 man-hours a month

Collaborated with key stakeholders and organization level SMEs to improve methodologies, processes and operations evolution that guided to design program for technology upgradation based on the role that increased employee efficiencies by 50-60%

Greeted and trained 200+ candidates and participants virtually in each shift, directing them to appropriate track and track leads results in saving 30-50% external resource cost

Business analyst / Agile scrum master/ UAT tester

Persistent Systems LTD, India

May 2010 - August 2014 Pune, India

Spearheaded 30+ Agile Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning

Ensured user stories were 100% ordered, defined, and ready to be worked on by the team

Facilitated discussion, decision-making, and conflict resolution and followed client-required processes and practices across 3 cross-functional teams

Built extensive test coverage for all new features and regression test coverage, which reduced customer complaints by more than 50-70%

Created and reorganized SQL queries and scripts for internal regression testing to troubleshoot root cause which helped the development team to reduce the time to fix it by 20-30%

Provided UAT support for CRM and incident management projects over phone, email, and chat, responding to all messages within 30 minutes

Senior quality analyst/ UAT tester

Persistent Systems LTD, India

May 2007 - April 2010 Pune, India

Gained experience in system development and test lifecycle, including designing, developing and implementing test plans, test cases and test processes by providing swift corrective actions, significant cost savings and fault-free audits

Implemented software development efforts to a test-driven development (TDD) process, which brought QA testing to the front end of the development cycle for gains in code quality, software functionality and programmer productivity

Conducted formal and informal product design and test strategy reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential

issues. Communicated with the software design team to gain their respect and became a valued, “go-to” team member on challenging test scenarios

Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported

Managed and supported all efforts of 3 development teams to simplify and enhance the customer experience and business processes

Created detailed and simplified business specifications for more complex level business requests

Software tester

Amiga Development India PVT LTD

December 2006 - April 2007 Pune, India

Performed build installation on the test server and suggested improvement in build process to increase efficiency and reduce build creation and deployment duration

Executed system, unit, performance, load, regression, stress, GUI and UAT testing. Provided client and developer teams with detailed reports on quality metrics, identified bugs/errors and recommended fixes, and results delivered through QA testing reports that determined product quality and release readiness

Documented software test plans, test cases and defects using a bug tracking system and reported defects involving program functionality, output, online screenshots and content to software developers to reproduce and troubleshoot

Adhoc Lecturer

Cummins College of Engineering for Women, Pune

August 2005 - April 2006 Pune, India

Managed and taught a classroom of 60 students of computer science

Designed and implemented programming labs for hands-on practice and took maintenance ownership of the computer lab

Planned and executed special method to conduct lessons, including collecting necessary resources to complete a given lesson

Received appreciation by National Board of Accreditation committee members during audits for teaching skills

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