Data Capturer Development Consultant
Resume:
Personal
Objective
Valinette MUNYARADZI
adttpb@r.postjobfree.com
Avondale
Harare
Educational
Qualifications
Bcom – Marketing 2010
National University of Science and Technology Class 2.1 Bcom – Financial Management 2012
University of South Africa Class 2.1
Dynamics of Successful Management Completed
Success Motivation International 2018
Master of Business Administration Merit
University of Gloucestershire (UK) 2019
Profile
My immediate career goal is to be able to add value to the development of businesses in various sectors by coming up with innovative ideas that create opportunities for personal growth and career development.
I am a versatile individual with over 10 years’ experience in various fields including Marketing, Product Management, Business Developments, Operations Management, Customer Services and Account Management. I hold a Bachelor of commerce degree in Financial Management with University of South Africa, a Bachelor of commerce degree in Marketing with National University of Science and Technology (Zimbabwe) and a Master in Business Administration with the University of Gloucestershire (UK).
I am an agile, adaptive, and decisive individual who can motivate, influence and build people that I work with. I am analytical, a problem solver with strong operational leadership skills.
Strengths
Adaptable to new work environment
Detail oriented
Results oriented and service driven
Good interpersonal and communication skills
Business acumen skills
Good presentation skills
Key Skills
Execution of tactical business plans
Overseeing operations and general supervision of teams
Preparation of operational plans and budgets
Stakeholder management
Development and implementation of strategies
Co-ordination of cross functional teams
Building relationships with colleagues
Development of product design specification
Computer Skills & Accounting Packages
Pastel Evolution, Pastel Partner, Pastel Express, Accpac,Quickbooks, C++, Microsoft Excel, Microsoft Word, Power-point, MS Access
Curriculum Vitae
Work
Experience
July 2019 to date Clean City Africa (Harare)
Franchisee Operations Manager
My duties involve:
Development of strategies and product roadmaps
Define key financial and solution performance indicators and implement measurement, analytics, and reporting methods.
Product development and Budgeting
Operational planning
Business development
Stakeholder engagement and management
Customer acquisition and retention
Revenue growth
November 2017 to June 2019 Econet Wireless (Harare) Product Officer - Voice
My duties involved:
New product and business development for both prepaid and post-paid products and services.
Championing pricing and promotion of products and services.
Budgeting and forecasting performance of a product line.
Identification and championing of new business opportunities in the market.
Conducting market analysis as a means of strengthening the product offers.
Tracking product performance and compiling reports with recommendations to senior management
Preparing business case, feasibility analysis for new product ideas and propositions
Reason for leaving: Promotion in a subsidiary company Ecocash Holdings August 2014 to November 2017 Econet Wireless (Harare) Platinum Service Champion
I was responsible for implementing strategies that are aimed at increasing High Value Customer’s usage per month and reduce churn. My duties involved among other things:
Establishing key merchant partners for the Platinum loyalty club
Communicating new partners to Platinum Customers
Coming up with content for the platinum service newsletter and platinum brochures
Contribute to the development of business plans relating to Customer Retention and Loyalty
Evaluate, monitor and measure the effectiveness of loyalty programmes and initiatives
Consolidation of feedback from Platinum partners and Platinum Customers
Assisting with the implementation of customer loyalty and retention initiatives
Assisting with the designing and delivery of targeted up sell and cross sell propositions to reach key customer segments via customer services and loyalty retention.
Grow and maintain Platinum Customers
Work
Experience
(cont.)
December 2011 to July 2014 Econet Wireless (Harare) Call Centre Operator
Resolution of all customer queries and complaints (on 114, 119 & 111) and Social Media (Twitter, Facebook, Email and Live Chat) April to December 2011 KFM Consultants (Harare)
Business Development Consultant
This position involved:
Identifying marketing opportunities and target markets
Preparation and presentation of proposals to potential clients
Maintaining client relations
Administering the KFM website
Managing the adttpb@r.postjobfree.com email box
Establishing a presence on social media.
Managing KFM workshops
Managing the KFM mailing list
Issuing the monthly KFM newsletter
Issuing KFM Kubatana.com adverts.
Reason for leaving: Expiration of contract period. October 2008 – October 2009 Econet Wireless (Harare) Intern
This position involved:
Organising corporate functions
Preparations of promotional material
Analysing sales trends
Assisting in the launch of new products
Procurement of corporate and promotional gifts from various suppliers
Agency briefing and debriefing
Response to customer queries
Obtaining customer information and leads in the call centre
Identifying and escalating priority issues
Reason for leaving: Completion of internship period. August 2005 – August 2006 Premier Finance Group (Harare) Data Capturer Clerk
This position involved:
.
Obtaining customer information
Managing and maintaining the customer database
Reason for leaving: Commencement of college studies at NUST. Referees 1. Mr M. Munawa
GM– Environmental Services
Clean City Africa
adttpb@r.postjobfree.com
2. Mr T. Bvekerwa
Head of Product - Voice
Econet Wireless
adttpb@r.postjobfree.com
3. Mr P. Mugayi
Manager - Retention and Loyalty
Econet Wireless
adttpb@r.postjobfree.com
4. Ms C. Zhuwao
Financial Management Consultant
KFM Consultants
adttpb@r.postjobfree.com
Hobbies
Additional
Information
I have a keen interest in photography, reading, local and international travel and classical music.
Date of Birth : 22nd July 1987
Languages : English (Fluent), Shona (Fluent), French (Basic)
Contact this candidate