Customer Service Member

ABIGAIL HUGHES

**** ***** **** ******, ******, AR 72756

405-***-**** **********@*****.*** GitHub LinkedIn

SUMMARY

Energetic problem solver experienced in customer service, sales, and management, transitioning into software development.

SKILLS AND ABILITIES

Basic programming in Java 1.8 using SOLID principles, OOP, unit testing, and version control with Git.

Creating relational MySQL databases using SQL and best practices such as normalization.

Designing and building web APIs using Spring Boot, RESTful service design, and JPA.

Retail Link

Data analysis and visualization

Microsoft Office (Word, Excel, PowerPoint, Access)

EDUCATION

Back End Software Developer Bootcamp--Promineo Tech & College June-Nov 2022 (18 weeks)

Certified Retail Analyst Program NWACC Mar 2020 Apr 2021

Advanced Excel and Access for Retail NWACC Mar 2020

EXPERIENCE

Sam’s Club Bentonville, AR Mar 2020 Sept 2022

Produce Associate

Received the daily produce truck as part of AM crew

Restocked department using FIFO to ensure the freshest produce for our members

Operated a forklift, maintained fresh standards, quality control, and donations

Frontend Team Lead

Helped manage a team of 30+ people

Resolved member service issues

Interviewed and hired candidates

Created schedules

Member Assist

Processed returns and created new memberships at the service desk

Ran a register and hosted self-checkout

Up-sold memberships and credit applications (helped club achieve first place in a market metrics challenge by selling 12 upgrades at self-checkout, which normally has zero)

Communicated with other store teams to provide members with price checks,

carry-outs, and team lifts

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