MARIA F. EZANIDIS

Brooklyn, NY 929-***-**** adttox@r.postjobfree.com LinkedIn

QUALIFICATIONS SUMMARY

Accomplished and detail-oriented professional with advanced knowledge and aptitude for managing/ coordinating diverse range of banking operations. Talent for providing exceptional financial and customer services to clients aimed at increasing client satisfaction. Skilled leader; capable of conducting investigations and ensuring validity of fraud claims while operations adherence with business standards. Adept at ensuring delivery of quality service and effective operations support to clients. Equipped with exemplary problem-solving, management, organization, and leadership skills. CORE COMPETENCIES

Client Satisfaction & Support

Financial Crime Compliance

Business Analysis

Complex Administrative Support

Operations Management

Financial Transformation

Service Support

Revenue Optimization

Client Relations

Compliance Management

Process Improvement

Research & Development

PROFESSIONAL EXPERIENCE

Mandoulides Elementary School, Thessaloniki, Greece 2014 – 2022 English Teacher

Provide quality education to diverse range of students regarding English vocabulary, math, science and STEM. Exhibited leadership and provided project management and development for other faculty as per request. Possesses strong communication skills to coordinate with parents, students, and faculty teams for establishment of instructional strategies. Guide students on core educational principles, concepts, and in-depth subject matter.

● Increased overall student grades by designing dynamic lesson plans based on student interests.

● Delivered exceptional guidance with keen focus on upskilling students.

● Achieved Microsoft Innovative Expert Certificate four consecutive years. U.S. Consulate General of Thessaloniki, Thessaloniki, Greece 2011 – 2014 Public Affairs Assistant

Streamlined operational efficiency by providing exceptional administrative support. Effectively compiled and maintained complex filing system. Authored news stories by conducting research on economic and environmental issues. Delivered exceptional support for administration of consulate's website.

● Acquired knowledge about public diplomacy and American foreign policy.

● Successfully planned and executed high-profile meetings and public events as a valued team member. MARIA F. EZANIDIS – PAGE 2

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Operations Specialist Assistant Manager, U.S. Bank, Columbus, Ohio 2006 – 2011 Streamlined workflow by managing branches financials and operational activity. Managed audit compliance of six branches by ensuring required documentation was correctly gathered and inputted. Coordinated consumer and businessowners by providing exceptional advice regarding products to help grow revenue. Delivered exceptional assistance to clients with financial needs, while coordinating with lenders and underwriters to streamline workflow.

● Coached branch staff on up-to-date regulations and prepared for internal audits.

● Mentored incoming bankers with keen focus on improving operational efficiency, while ensuring compliance with federal and bank regulations (AML, BSA).

Financial Service Advisor, JPMorgan Chase, Columbus, Ohio 2005 – 2006

● Provided outstanding support to customers with financial disputes.

● Educated entry-level class for disputes by coordinating with multiple departments. EDUCATION

Bachelor of Science in Economics

The Ohio State University, Columbus, Ohio

Bachelor of Arts in Modern Greek

The Ohio State University, Columbus, Ohio

CERTIFICATIONS

Certified Microsoft Innovative Expert (MIE) Since 2019 Certified Microsoft Innovative Educational Expert (MIEE) Since 2019 TEFL International TEFL Certificate (since 2014)

TECHNICAL PROFICIENCIES

Microsoft Office Suite

Basic Econometric Programs (SAP)

Proficiency in VLOOKUP, SQL

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