Executive Assistant Staff
Resume:
Quashawn Kemp
Upper Marlboro, MD 20774
Mobile: 301-***-****
Day Phone: 240-***-****
Email: **********@*****.***
Objective:
I am an extreme team player with almost 20 years of executive level administrative experience from the military, federal government and private sector seeking a part-time position where I can be a helpful asset. I am highly organized team player, detail-oriented and provides excellent customer service support. A dedicated and focused professional able to multi-tasks and follow through to achieve project goals. Throughout my career I have performed extremely well in challenging positions that allowed me to be flexible and creative while adhering to strict guidelines and policies. I adapt to high stress and high paced environments.
Work Related Skills:
Proficient with Microsoft Office
Effective communicator
Provides Expert Customer Service
Detailed-oriented
Effective Time Management Skills
Work Experience: Work Experience:
Internal Revenue Service
5000 Ellin Road
New Carrollton, MD 20706 United States
7/2022-Present
Web & Infrastructure Services Division (WISD) Executive Assistant
Duties, Accomplishments and Related Skills:
I am currently the Executive Assistant for the Web Infrastructure Services Division (WISD)Director. I assist the Director in planning, developing, and executing programs and related management functions in a multi-functional and geographically dispersed organization, and provide analytical and evaluative staff work relating to the efficiency and effectiveness of both program and administrative operations. I advise and assist the Director in critical, sensitive, or confidential matters, including Personnel and Recruitment, Performance Management, Training, Division Controls, Contingency Planning and day-to-day admin operations. Consults with Senior Management and staff within the division, and at higher levels within the organization, on critical organizational and management issues. Exercises authority to represent and make commitments on behalf of the Director regarding program operations and the administrative management of the organization.
Internal Revenue Service
5000 Ellin Road
New Carrollton, MD 20706 United States
11/2018-7/2022 - Present
Management Analyst for Office of the Chief Procurement Officer (OCPO)
Duties, Accomplishments and Related Skills:
As the Business Systems Planning (BSP) Coordinator for the Office of the Chief Procurement Officer. I am a member of the IT BSP Council and attend several monthly meetings regarding the newly implemented roll out of Microsoft Teams and MS 365 Sharepoint Migration. I communicate with the Directors, Senior Managers, and employees to keep them informed about information distributed from Information Technology (IT) department regarding equipment and system upgrades and requirements. I respond to weekly IT data calls by collecting and consolidating information and/or reports for the Procurement staff on weekly basis. I have also processed Electronic Discovery Request for Procurement personnel which requires me to provide a response with requested information for Criminal Investigations (CI). As the BSP during the COVID-19 Pandemic I attended Daily Status Meetings to ensure all employees received needed equipment assistance to perform duties during the mandated transition to telework from home including assisting staff members with obtaining Zoom.Gov licenses. As the Federal Information Security Modernization Act (FISMA) Point of contact for the annual FISMA requirement cycle I attend weekly/monthly meetings, contact and inform employees of their status and ensure all staff members meet annual FISMA requirements by ensuring all courses are completed by requested deadlines. I ensure employee information on the weekly FISMA report is accurate and I manage all discrepancies reported. I respond to data calls regarding staff members completing FISMA requirements. I also created responses and reports for staff members and foster relationships with FISMA POCs.
Internal Revenue Service
5000 Ellin Road
New Carrollton, MD 20706 United States
6/2013- 11/2018
Management Analyst for Enterprise Operations Front Office
Duties, Accomplishments and Related Skills:
As the Management Analyst within the Front Office, I coordinated and tracked action items, data calls and I managed the Master Schedule for Division Operational Reviews by communicating with the ACIO’s Front Office Staff and Direct Reports of upcoming meetings and expected actions. I coordinated and tracked responses for the newly implemented Employee Suggestion Program and obtained and review results from Employee Engagement Surveys with the Executive team. I assisted the EOPs HR Liaison with processing POD requests for EOPs personnel and was added to assist the team with the 2019 Hiring Surges which resulted in the successful onboarding over 1,200 IRS employees within six months. I was also the primary contributor to the EOPs Front Office Sharepoint Site which entailed updating the staff directories and other organization related documents. Staff Assistant to Enterprise Operations – Served as interim Staff Assistant to the Enterprise Operations ACIO and Front Office staff (in the absence of a permanent Staff Assistant) of a large and complex organization I interacted and coordinated meetings with top-level managers, executives, and contractors within and outside the Internal Revenue Service. As such, I simultaneously managed the ACIO’s calendar and resolved scheduling conflicts.
Internal Revenue Service
5000 Ellin Road
New Carrollton, MD 20706 United States
5/2011-6/2013
Duties, Accomplishments and Related Skills:
Staff Assistant to Service Delivery Management Division, Enterprise Operations
I supported the Director of Service Delivery Management (SDM) in Enterprise Operations by serving as the subject matter expert on all administrative matters and coordinating meetings and maintaining sole control of the Directors' schedule. This support included but was not limited to submitting responses, tracking and responding to division data calls and keeping the Director abreast of data call deadlines and/or due dates; provided support on an adhoc basis by recording meeting actions, drafting meeting reports, and soliciting required information from meeting participants, and creating and issuing memos. I was selected to serve on a detail for the MeF Project Team (July-October 2017) on the Service Delivery Management (SDM) Team for 120 days. During this time, I consolidated information from daily inputs and created a direct output report to the SDM Director. I also collected and consolidated data for the Monthly Tracker Report which was used to submit information throughout the Enterprise Operations Division. While on the detail I also served on the Weekend Rotation Staff by attending weekend calls as needed and supported the program by attending various meetings and providing necessary feedback for the MeF Team when needed. I worked independently to complete assigned tasks.
Internal Revenue Service
5000 Ellin Road Glenarden, MD 20706 United States
11/2007 - 05/2011
(Acting) Executive Assistant/Staff Assistant for Director of Modernization Program Management Office/CADE /Enterprise Program Management Office (EMPO)
Duties, Accomplishments and Related Skills:
While serving as the Staff Assistant for the ACIO the Executive Assistant was placed on a detail and I assumed the duties of the Executive Assistant position. In doing so, I responded to data calls and created organizational reports for various program Operational Reviews, Executive Oversight Team Meetings, Executive Steering Committee Meetings, and Governance Board Meetings. I coordinated meetings and led meetings with the Administrative Support Staff to ensure deadlines were met and pertinent information was included. As the Lead Staff Assistant to the ACIO, Modernization Program Management Office/CADE 2, a large and complex organization I interacted and coordinated meetings with top-level managers, executives, and contractors within and outside the Internal Revenue Service. As the Travel Coordinator for the ACIO and the direct reports I ensured travel authorizations and vouchers were submitted accurately and promptly into GovTrip. I formulated, justified, and executed budgets using IRM policies and procedures to review, edit and adjust estimates for the travel budget submission. I utilized analytical skills to define cost-comparisons by selecting airfares most cost effective for the government. I provided detailed analysis of travel expenditures and financial status monthly report. As the timekeeper for CADE 2. I assisted peers with utilizing Sharepoint, Office Communicator and Live Meeting. I was looked upon as a key go-to person to troubleshoot problems and answer inquiries regarding newly implemented software used for meetings with the Chief Technology Officer. I provided direction and guidance to other staff assistants, executive assistants, and management analysts regarding information relative to program meetings and discussions involving the ACIO. I served as the Employee Suggestion Program (ESP) coordinator reporting suggestions submitted by employees from our organization and tracking the submissions through the ESP Tracker Program.
United States Coast Guard
4238 Wilson Boulevard
Arlington, VA 22203 United States
11/2006 - 11/2007
Admin Specialist to Deployable Operations Group (DOG)
Duties, Accomplishments and Related Skills:
I was hand-picked to support the newly formed military command United States Coast Guard Deployable Operations Group Commissioning staff to perform all administrative functions. I acted as the face of the department by verifying visitor’s clearance information. I was the sole owner of the Director's calendar including all scheduling issues (i.e. - conferences, meetings, VTCs, etc.). I formulated controls correspondence flow throughout divisions by creating, maintaining and utilizing tracking database systems with Excel spreadsheets.
Education:
USDA Graduate School - Intro to Information Systems Washington, DC United States
Professional 09/2009
GPA: 4.0
Credits Earned: 3 Semester hours
USDA Graduate School - Administrative Procedures Washington, DC United States
Professional 12/2008
Credits Earned: 3.0 Semester hours
Lillie B. Williamson High School Mobile, AL United States
High School or equivalent 06/1993
GPA: 3.0 of a maximum 170
Relevant Coursework, Licenses and Certifications:
General Studies
University of Phoenix Phoenix, AZ United States
Some College Coursework Completed
GPA: 3.0 of a maximum 4.0
Credits Earned: 6 Semester hours
Major: Business Administration
Job Related Training:
Local Continuity Representative Training (February 2020)
PPS Requisition Training (Jan 2020)
PPS Training (Jan 2020)
Purchase Card Program/Procurement System (IPS) (May 2016)
KISAM Reviewer Training (June 2014)
WebRTS Purchase Card Training (May 2010)
Microsoft Sharepoint 2010 Conference (March 2009)
GovTrip (June 2008)
Records Disposition Training (December 2008)
**References provided upon request**
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