Closing Coordinator Customer Service
Resume:
MONICA R. ANDERSON
****************@*****.***
QUALIFICATIONS:
REO Closing Coordinator
Closing Specialist -Refinance
HUD Specialist, Escrow Specialist, Escrow Assistant
Excellent customer service and organizational skills
Computer Literate (Microsoft Outlook, Word, Excel)
Resnet, VRMS, Equator, Fannie Mae, Streamline, RBJ Programs,Ramquest
EMPLOYMENT:
Closing Specialist
Boston National Title – Remote 04/19- Present
Heavy Refinance desk., cross trained in title and funding department
Light phone calls, communication directly with lenders, tax collectors and borrowers.
Schedule signings with notary, reviewing signed closing packages
Handle team inbox as well as my inbox of emails, distributing work to myself and other teammates.
Working up prefigures on Alta statement, balancing files, reviewing title work making sure title is clear. Packaging loan docs, sending to notary. Make sure files are balanced and ready to go for accounting.
Ensured accuracy of lender guidelines for refinance loans. Reconciled general ledger to ensure pricing accuracy of funded loans, reconciled mortgages that were recorded incorrectly. Resolved problems with lenders on a daily basis not limited to fixing post-closing issues.
Escrow Specialist
Citadel Servicing Corporation - 02/18- 04/19
Taxes and Insurance department.
Light phone calls; billing for insurance and taxes; process forced place insurance; update system with current information, process reconciliation of files that have closed without proper insurance payment.
Run daily reports for taxes and insurance; process cancelling of flood and tax certs.
Manage 300 loans per month.
Handle incoming mail and email.
Process Annual Escrow Analysis.
Customer Service Rep. (Temp Assignment)
Apple One Temporary Agency /Apex Staffing - 06/16 – 02/18
Ordering escrow payoff demands, receipting in funds, handled banking daily.
Process billing of Homeowners, Wind, and Earthquake insurance. Update system with policy info. Send out midterm letters for verification. Handle 571 Claims.
HUD Specialist (Temp Assignment)
Auction.com -
Run daily reports of Citi Traditional clients to send commission breakdowns.
Review Final Huds, settlement statements, and wire confirmations for their accuracy.
Verify buyers’ info matches contract, and contract dates have not expired. Process all client reconciliations.
Closing Coordinator
Hightide Settlement Services LLC - 03/15 – 06/16
Run daily report of Huds received.
Communicate with buyer’s closing and listing agent for closing updates.
Ensure files have correct COE dates.
If an extension is required, contact listing agent and asset manager.
Review Huds; Complete tasks in CMS for rejecting and approving Huds.
Submit seller signed Huds to buyer’s closing agent, with wire instructions.
Closing Coordinator
Old Republic Default Management Services - 03/12 - 03/15
Reviewed, approved and uploaded final HUDS and wires in Equator.
Handling of negative proceeds; assign contracts to closing companies.
Worked directly with Asset Managers, Agents, closings companies and clients.
Managed approximately 150 closings per month from cradle to grave; preparation of deed packages. Closing Coordinator
Lenders Processing Services - 08/09 - 03/12
Reviewed and processed deeds.
Handled foreclosures and warranty deeds; facilitated over 90 files; reviewed HUDS for Bank of America and Fannie Mae, worked with agents and escrow companies
Associate Closing Coordinator
First American Title- 08/06 - 08/09
Status files reviewed 30 deeds per day.
Posted contracts, final Huds, and wire confirmations.
Ensured files were current and up to date; request extensions.
EDUCATION:
Lincoln Educational School (ROP) - Certificate
Costa Mesa High School – Graduated - Diploma
Contact this candidate