AMANDA KOLODEJCAK-PENA

210-***-**** adttnv@r.postjobfree.com

*Extensive knowledge in both hands on and technological customer service with a background in date entry, corporate consulting and competitive sales. Also has successful history in both employee and administration management.

*Proficient in Microsoft Word including Excel, PowerPoint, Teams and Access. Proficient in Amazon Workspaces. As well as Mac software.

EXPERIENCE

7.2021-current APPLEONE-CUSTOMER SERVICE-CALL CENTER-REMOTE Hired under Appleone for OURFLORIDA Emergency Rental Assistance Program for the state of Florida. Current position as an SME (subject matter expert) which includes assisting a team of 100+ agents in a call center setting. Point of contact/support for questions from my team that is assisting callers with their applications for the program. Ensuring agents are knowledgeable about the program and continue to provide quality assistance with each call in this customer service inbound call structure.

5.2021-7.2021 APPLEONE-CUSTOMER SERVICE-CALL CENTER-REMOTE Hired under Appleone for the Maximus CDC Vaccine Hotline. Key responsibilities include assisting callers with any CDC Vaccine questions. Find locations and schedule appointments for callers to receive the Covid 19 Vaccine.

8.2020-10.2020 IBEX GLOBAL CALL CENTER-REMOTE

Key responsibilities include delivering customer service in inbound call structure. Follow call flow guidelines. Answer questions for caller and transfer to appropriate support team if necessary. 10.2015-10.2020 PARADISE DECKS & SPAS-MARKETING ASSISTANT & DATE ENTRY SPECIALIST Primary responsibilities included organizing statistical sales data to better assist the sales associates along with organizing monetary data both monthly and weekly for the CEO. Secondary tasks include assisting the office manager and ensuring that each sales meeting was organized and that both customer and sales associate has the appropriate information to guarantee a successful meeting.

EDUCATION

May 1999 Marion High School Diploma

August 2002-June 2002 Northwest Vista College-basics/major undecided August 2006-June2008 Northwest Vista College-basics/major undecided