Warehouse Supervisor Customer Service

Norman Knight

**** ***** **

Augusta, GA *****

********@*****.***

(Cell)+1-706-***-****

OBJECTIVE

Leadership professional with more than 20 years of supervisory experience demonstrating the ability to analyze and resolve problems. Driven to build sustainable approaches that add value organization-wide. Competent leaser and focused on directing, coaching, and training teams as well as planning, monitoring, and scheduling work.

WORK EXPERIENCE

Shipping Warehouse Supervisor

Morgan Advanced Materials - Augusta, GA

March 2013 to October 2022

* Responsible for leading daily crew meetings.

* Process shipments upon customer pick-up utilizing ERP system

* Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity.

*Monitor SOP and Quality documents and ensure updated within required timeline.

* Direct the operations of the warehouse work team to achieve prescribed objectives

* Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates.

* Provide input into the performance evaluation system for recommending promotions, wage increases, and terminations.

* Ensure inbound and outbound shipments are accurate and free of damage.

* Understand warehouse needs and be proactive to notify management of any needs that will affect production.

* Communicate with supervisors, management, Inventory Control, and CSRs to understand any projects and priorities.

Warehouse Supervisor

Thomson Plastics, Inc - Thomson, GA

October 2009 to January 2013

* Create plans to expand personnel within warehouse through internal on-job training

* Accomplish objectives and instructions from primary office

* Create and distribute reports on a weekly, daily and monthly basis

* Checks procedure daily sales, execution, and other operational performance principles

* Developed problem solving skills and analytical skills

* Developed the capability to educate others on procedures and process.

GED Instructor/Night Supervisor

Broken Shackle Ranch - Davisboro, GA

February 2008 to February 2009

*Provide assessment, orientation, and instructions for various instructional levels

* Complete task and associated with classroom instructions to include, record keeping, retentions and recruitment of students

* Create lesson plans and modify accordingly throughout the course.

* Assess student’s readiness to take exam.

* Utilization of various curriculum resources

* Observe and evaluate student performance.

* Serve as a mentor for behaviorally challenged adolescents

* Ensure overnight safety for adolescents

Assembly Line Supervisor

Husqvarna Outdoor Products - Swainsboro, GA

March 2007 to November 2008

*Inspect materials, products, or equipment to detect defects or malfunctions

* Confer with other supervisors to coordinate operations and activities within or between departments

* Recommend or implement measures to motivate employees

* Enforce safety regulations

* Confer with management to resolve worker problems, complaints, or grievances

* Recommend or implement measures to improve production methods, equipment performance, product quality, or efficiency

Shipping and Receiving Supervisor

Microtron - Wrens, GA

January 2002 to February 2007

*Responsible for all aspects of warehouse loading and shipping

* Monitor inventory and controls to ensure adequate product supply levels

* Direct daily warehouse operations to achieve customer service objectives by ensuring that the shipping plan was completed in timely and accurate manner

* Manage shipping and receiving for all supplies and incoming and outgoing products

*Computer Microsoft Word, PowerPoint presentations, Excel charts and graphs

EDUCATION

Bachelor of Arts in Education

Brewton Parker College - Mount Vernon, GA

August 1995

SKILLS

Warehouse Leadership Experience

Excellent Oral and Written Skills

Knowledge in Manufacturing Facility Operations

Knowledge in Safety and Quality Protocols

Forklift Certified

OSHA Certified

Inventory Control

Knowledge in ERP Systems

CRM Management System

Proficient in Microsoft Office Programs

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