ShaVaughnya Smith-Jordan

FINANCIAL & CLERICAL EXPERIENCE

ACCOUNTANTS PAYABLE, ROBERT’S ENERGY/BROWN BEAR TRANSPORTATION

2020

Issued payments and controlled expenses by receiving, processing, verifying, and reconciling invoices

Entered payments and receipts into system

Worked closely with vendors and organization heads to ensure proper and timely payments of invoices

Generated reports for organization heads to compare to bank balances

Attended weekly meetings with department heads to ensure weekly and daily goals were met

Processed payment for services

Worked closely with dispatch team regarding delivery of service

Answered customer phone calls and emails and handled questions, concerns, start and stop service orders, and appropriately handled complaints

ACCOUNTANT CLERK, ROYAL TALENS NORTH AMERICA

2017-2018

Provided support to lead accountant with accounts receivable, accounts payable, collections, processing and posting payments

Input data into Oracle’s JD Edwards program to process and post incoming and outgoing payments

Utilized Microsoft Excel to generate reports and present financial data to appropriate departments

Worked with various departments to ensure efficient customer order processing, shipping, and payment receipt

CUSTOMER SERVICE REPRESENTATIVE, HONDA FINANCIAL SERVICES

2015-2017

Temporary Assignment through Johnson Hill Staffing (one of other assignments)

Received incoming calls from customers regarding financed vehicles

Accepted payments over the phone

Corresponded with customers, dealers, and insurance companies utilizing various means of communication

Explained terms of contracts to customers to ensure acceptance and compliance

CUSTOMER CARE REPRESENTATIVE, SYNOVUS FINANCIAL SERVICES

2013

Received incoming calls from customers regarding personal and business banking accounts

Assisted banking customers by facilitating telephone banking

Identified needs and suggested appropriate banking solutions

Remained current with relevant banking and financing regulations effecting current and prospective customers

Used reports and various means of communication to report progress of accounts to appropriate supervisors

MARKETING COMMUNICATION SPECIALISTS, TELENET MARKETING SOLUTIONS

2010

Performed outbound business to business calls in order to generate sales leads

Nurtured existing relationships with information technology departments

Met specific goals based upon campaign description

Communicated utilizing various means with multiple teams and departments

Executed customer service as the need arose with existing customers and accounts

CUSTOMER SERVICE REPRESENTATIVE, ORCHARD BRANDS

2009-2010

Received inbound calls in call center environment from customers

Entered orders for apparel and household goods for consumers

Entered customer information

Provided customer service to customer regarding orders as necessary

TELEMARKET REPRESENTATIVE, DIAL AMERICA

2009

Received inbound calls in call center environment

Delivered prepared sales talks, reading from scripts and described products and services in order to persuade potential customers to purchase a product or service

Adjusted sales scripts to better target the needs and interest of specific individuals

MEDICAL EXPERIENCE

VOLUNTEER, ATHENS NURSE’S CLINIC

2014-2015

Performed patient intake procedure

Gathered vital signs including glucose reading, blood pressure, height, weight, and calculated BMI

Provided education regarding hypertension, diabetes, and smoking cessation when necessary

Entered patient information into electronic medical records

Entered chart information into electronic medical records

Created marketing materials for community-based health fairs and services

MEDICAL BILLING CLERK, ADVANTAGE BEHAVIORAL SYSTEMS

2008

Performed patient intake procedure

Verified patient insurance information and eligibility for services

Scheduled patient appointments for various clinicians

Entered appropriate billing information into electronic medical record software

Assisted patients with receiving appropriate services

Entered temporary employee payroll information

OFFICE MANAGER, NORTHERN PAIN MANAGEMENT, INC

2006-2007

Performed patient intake procedure

Verified patient insurance information and eligibility for services

Scheduled patient appointments for various clinicians

Entered appropriate billing information into electronic medical record software

Assisted patients with receiving appropriate services

Oversaw billing process including sending out HICFA’s, receiving explanation of benefits, sending out invoices to patients, and posting payments

COMMERCIAL DRIVING EXPERIENCE

BUS DRIVER, WAKE COUNTY PUBLIC SCHOOL SYSTEM

2022- Present

Obtained and maintained proper licensing to operate school bus

Performed pre- and post-inspections of vehicle

Maintained daily reports on vehicle

Modified student behavior while ensuring the safe operation of vehicle

Clean buses daily and assures that all safety devices are in place and in good condition. Use proper technique for cleaning and disposing of human fluids

DELIVERY DRIVER, FEDEX GROUND

2012-2014

Delivered packages to customers in timely manner

Provided customer service to customers as the need arose

Safely operated company vehicle while following all applicable rules of the road

BUS DRIVER, CLARKE COUNTY SCHOOL DISTRICT

2011-2013

Obtained and maintained proper licensing to operate school bus

Performed pre- and post-inspections of vehicle

Maintained daily reports on vehicle

Modified student behavior while ensuring the safe operation of vehicle

Clean buses daily and assures that all safety devices are in place and in good condition. Use proper technique for cleaning and disposing of human fluids

EDUCATION

WESTERN GOVERNOR’S UNIVERSITY

B.S. Business Administration: Accounting, Present

EVEREST UNIVERSITY

A.S. Computer Information Science, 2015

President’s List, Dean’s List

SANFORD BROWN UNIVERSITY

Certificate, Medical Assisting, 2005

Honor Roll

SIMON’S ROCK COLLEGE OF BARD

Courses, Liberal Arts, 2003

W.E.B. DuBois Scholar

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