Service Representative Customer

VICTORIA DE LEAL

**** ****** ***** **** ****, CA 95628 · 916-***-****

*****************@*****.***

EXPERIENCE

DEC 2020 – NOV 2022

SR CUSTOMER SERVICE REPRESENTATIVE, Maximus health connect

Handled 30+ calls daily, with duties that included completing applications for insurance, retrieving and entering customer data and providing information related to health insurance

Provided high quality customer service.

Utilized problem solving skills to resolve issues with customer’s claims.

MAY 2020 – DEC 2020 (TEMP TO PERMANENT)

COVID/UNEMPLOYMENT CUSTOMER SERVICE REPRESENTATIVE, appleone

Handled 40+ outbound and inbound calls related to COVID and the EDD for the state of South Carolina.

Completed follow up calls to individuals and documented each file.

Stayed up to date with compliance regarding federal and state laws.

JAN 2015 – JUL 2017

SUPERVISOR, home depot

Managed 25 employees.

Provided coaching, training, and assistance to direct reports.

Organized and established exceptional teamwork with employees and vendors.

EDUCATION

2012

ASSOCIATES IN LABOR LAW, San Jose City College

SKILLS

68 WPM

Communication

Problem Solving

References available upon request

Leadership

Time Management

Teamwork

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