Customer Service Security Guard
Resume:
Bowman Henderson
Houston, TX *****
*****************@*****.***
Seeking a position with a company utilizing my experience, education, and communication skills to excel in my personal growth.
Authorized to work in the US for any employer
Work Experience
Customer Care Professional /Receptionist
Conduent - Houston, TX
October 2017 to August 2022
Responsible for helping customers with questions or concerns regarding company products and services.
• Assist costumers with resolution to questions or concerns regarding their Medicaid and Medicare healthcare benefits coverage, prescriptions, benefit and eligibility, billing and payment issues, customer material requests, physician assignments, authorization for treatment and Explanation of Benefits (EOB), and help file grievances and complaints.
• Meeting monthly statistical metrics set forth by company
• Communicate with other health related agencies and organizations as needed
• Cross trained to provide back up support for other customer service representatives when needed. Security Guard
Platinum Security - Houston, TX
October 2017 to March 2019
• Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
• Be visible and observant at all times, greeting staff, guests, and vendors in a courteous and attentive manner
• Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately
• Maintain the company’s reputation with professionalism and legal compliance
• Collaborate with other security officers for effective protection and coverage Cashier/Customer Service
Fiesta Mart LLC - Houston, TX
November 2014 to September 2017
Dedicated customer service representative motivated to maintain customers satisfaction and contribute to the companies success.
• Process sales transactions
• Calculate the cost of products or services
• Accept payments
• Calculate and return change when required by the payment method
• Maintain adequate change denominations in the cash drawer and request additional change
• Answer customer questions about products or services
• Reconcile cash drawers and sales receipts
• Report issues with equipment
• Work as a team to meet store sales goals
• Handle customer complains
• Process layaways, returns and exchanges
• Maintain clean and tidy checkout area
• Assist in stocking and rotating merchandise
• Scan and bag items accurately and efficiently
• Stay up to date on merchandise promotions, advertisements and product information Warehouse Worker
Special Logistics Truckload - Houston, TX
September 2016 to February 2017
Prepare and process a wide variety of shipments; pull and package merchandise. pallet mover, stage, and store freight. Load and unload trucks, perform cycle counts, and utilize computer to track shipments and inventory.
• Collecting merchandise from the distribution center and safely transporting materials to the shipping bay.
• Receiving and documenting merchandise for delivery or return.
• Keeping an inventory of all merchandise entering or exiting the warehouse.
• Identifying any missing, lost or damaged materials and immediately notify the supervisor.
• Ensuring that all the merchandise is safely and securely packed and labeled for shipping.
• Managing all merchandise with appropriate care.
• Assisting with training of newly employed workers.
• Scanning labels to ensure products are shipped to the right destination. Security Guard
Education
High School Diploma in N/A
Kashmere High School - Houston, TX
August 2010 to April 2014
High school or equivalent
Skills
• Security
• Customer Service
• Packaging
Certifications and Licenses
Non-Commission Security License
March 2018 to March 2020
Non Commisioned Security Guard Willing To Learn And Excel At Any Security Position.
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