Service Representative Customer
Resume:
Ericka L. Anderson
Newark, NJ *****
***********@*****.***
CUSTOMER RELATIONS PROFESSIONAL
To obtain a challenging position that is rewarding andwill allow me to utilize my customer service experience and exceptional communication skills EXPERIENCE
Newark Beth Israel Medical Center and Children’s Hospital December 2017 - Present
Patient Escort
Provide safe and timely transport of patients to numerous locations throughout the hospital.
Created a comfortable environment for patients and make them feel at ease during their time of sickness.
Learned the communication skills necessary to interact with people of all ages who require varying levels of care.
Developed interdepartmental collaboration skills necessary to provide high quality patient care.
United States Postal Service (Edison, NJ) October 2010 – January 2017
Customer Service Representative
Demonstrated expert knowledge of various call center applications and Microsoft Office. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems.
Resolved diplomatically customer complaints and diffuse tension to ensure customer retention and satisfaction.
Handled high influx of incoming calls regarding postal services package delivery.
Scheduled re-delivery of mail and parcels.
Registered complaints in database for follow-up. City of Newark Municipal Court (Newark, NJ) March 2003 – September 2010
Customer Service Representative
Handled high influx of incoming calls relating to traffic violation tickets, outstanding warrants, suspension notices and bail amounts.
Scheduled and informed defendant of new or rescheduled court dates for traffic 1
violation tickets, while providing exceptional customer service.
Administered and mailed defendant affidavit notices for parking tickets issued in error and provided explanation to ensure customer satisfaction.
Conducted basic research on warrants and citations in court database system, transcribed and recorded handwritten documents into computer system. WFS Services (Secaucus, NJ) February 2001 – February 2003
Customer Service Representative/Medical Biller
Exercised strong interpersonal communication skills with customers and department personnel.
Demonstrated best judgment in disbursement of adjustments and credits.
Completed ongoing training to stay abreast of products, services and policy changes.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Verizon Communications (Paterson, NJ) January 1999 – January 2002
Repair Service Clerk
Assisted customers by troubleshooting to determine root cause of telephone problems and outages in the area.
Determined if a technician needs to be dispatched to customers’ homes.
Familiarized customers with company product features and services, offering impressive record of service and reliability.
Accessed and operated multiple computer systems to update and retrieve customer service data.
Strived for one call resolution of customer issues. EDUCATION
Essex County College (Newark, NJ)
Major: Social Work/Liberal Arts
Anticipated Graduation May 2018
TRAINING
Hire Newark – Newark Beth Israel Hospital (Newark, NJ) October 2017 – November 2017
Selected for a unique five-week job readiness program for Newark residents
Developed and enhanced my skills in: Social, Self-Management and Presentation skills
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Jackie Robinson South Ward Little League Baseball (Newark, NJ)
Volunteer – South Ward Committee
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