Customer Service Rep

Belinda Hills

**** ********** ******

(Cell) 225-***-****

E-mail: ************@*****.***

Career Objective

To obtain a permanent position with a stable company in which I can provide excellent service, allowing room for professional growth by continuing a successful career that will allow me to utilize the following strong analytical skills: self-motivation, teamwork, competitiveness, business development, and relationship building towards a company’s growth.

Strengths/Qualities

- Possess excellent oral, written and listening communication skills

- Quickly and easily establishes rapport with individuals of various backgrounds, cultures and professional levels

- Performs well in a fast-pace, high pressure environment

- Results-oriented, able to persevere and thrive under a heavy workload and busy schedule

- Prepared to take on difficult responsibilities and to do whatever is ethically necessary to further the

goals and objectives of the organization.

- My professionalism and work ethic lends to a high degree of commitment in contributing to the

productivity of an organization

- Available for flexible work schedule, over-night travel

- Knowledge of Microsoft Office Word (type 55 wpm and 10 key)

Education

Attended Northwestern State University - Natchitoches, Louisiana

Major: Business

Attended Louisiana State University- Baton Rouge, Louisiana

Major: Marketing

Employment History

Blue Cross of Arkansas/Pinnacle Business Solutions - Customer Service Rep.– February 1987 – August 2012

-Received incoming calls and written appeals from providers (doctors).

-Analyzed and researched inquiries for quality control.

-Checked status of incoming claims for customers

-Participated in professional development meetings

Our Lady of the Lake Regional Medical Center– Patient Account Rep. II- November 2013 –March 2015

-Recorded information about financial status of customers and status of collection efforts.

-Monitored overdue accounts, receive payments and post amounts paid to customer accounts.

-Located and notified customers of delinquent accounts by mail or telephone.

-Arranged for debt repayment or repayment schedules, based on customers' financial situations.

-Contacted Insurance companies to balance the patients accounts

-General office procedures

Snelling Staffing (Customer Service Rep. Contract - Regus) - March 2015 –present

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

-Open customer accounts by recording account information.

-Maintain customer records by updating account information.

-General office procedures

References Available Upon Request

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