Emilcare Charles

*** ******** ***** *** ***, Cambridge, Massachusetts 02139 adttkj@r.postjobfree.com

Highly motivated individual with experience in several industries applying strong communication and collaboration skills, as well as practical prioritization of organizational goals and projects. Utilizes information gathering, data analytics, and data cleansing make effective decisions to ultimately deliver a better customer experience.

Education

Fisher College Boston, MA

Bachelor’s Of Science, Business Management Sep 2016 - May 2020

Relevant Coursework: Human Resource Management, Principles of Marketing, Management and Event Planning, Entrepreneurship, Business Law, Computer concepts and Applications, and Leadership and Ethics.

Skills, Programs, and Languages: Microsoft Office Suite, Excel, SAP, SAP CRM, Salesforce, Haitian Creole (Fluent), French (Conversational)

Work Experience

Wellington Management

Business Data Analyst Seaport, MA

January 2022- September 2022

-Strategized with client, infrastructure, and investment platform business partners to resolve near-term issues while promoting longer term ideas for increased efficiency and decreased risk

-Ownership of tactical projects and/or ad hoc questions to address defined problems or opportunities

-Centralized product operations processes, including product data management, first line risk oversight, and operational issue support for Product Management

-Maintenance of team policies and procedures, with a focus on roles & responsibilities between teams

Straumann Group Andover, MA

Data Analyst August 2020 – January 2022

-Strategized and executed an entire data migration project for newly acquired business, including data cleansing and translation between multiple software systems

-Developed and proposed a project plan for the data migration

-Coordinated and regularly communicated project status and roadblocks with other data analysts and SAP team

-Used Excel formulas, and charts tremendously.

-Ensured compliance with regulatory requirements and guidelines for all data, including HIPAA

-Collaborated with Dental Service Organization Customer Service Team to assist with data cleansing and daily customer service operations

Courtyard by Marriott Boston, MA

Front desk agent/supervisor May 2016 – March 2020

-Greeted and registered new guests

-Provided exceptional customer service to increase rate of guests with a return stay

-Accurately served food and drinks to guests.

-Supervise efficient working of all agents at front desk and assigned special tasks to all individuals.

Chipotle Mexican Cambridge, MA

Restaurant Supervisor March 2014 – August 2014

-Upheld Chipotle sanitation standards, including cleansing cookware, utensils, and high-touch surfaces

-Maintained proper food handling, safety and sanitation standards during preparation and cooking

-Consistently and accurately used prep sheets, Road Maps, cleanliness list, and station checklists

Just-A-Start Corporation Cambridge, MA

June 2012 – August 2014

Junior Staff member

· Accompanied a skilled teacher on educating students on both career and financial planning

· Worked with students on applying for college and mentoring them along

· Worked with students on pulling weeds, painting fences, etc. for the Cambridge Housing Authority

Awards/Achievements

· Vice President of Haitian Club at CRLS from 2013-2015

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