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Customer Service Business Analyst

Location:
Trondheim, Trondelag, Norway
Posted:
December 02, 2022

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Resume:

KRISHNADOSS.D

Plot No. ***, TNHB Phase *,

**th Cross Street, Nolambur,

Chennai - 600 037,

Tamilnadu, India.

EDUCATION

/ 1983

B.Sc PHYSICS

Annamalai University

Indian Institute of Bankers, Mumbai

/ 1993

CAIIB BANKING

/ 2000-2006

TRAININGS ATTENDED

Flexcube by Oracle Financials Equation by Theme Technologies Training by NCR in ATM operations, Bangalore, 2006 Training in Redhat LINUX at DIT wing, Canara Bank, Bangalore, 2005 Training in Delivery, Services and Processing of complete range of Banking Products in 2006 Specific Areas are: Transaction Management, Branch Automation, Deposits Processing (SB/CA/Term Deposits), Loans Processing, Trade, Foreign Exchange, AML, KYC/eKYC, CDD and FCC Agile Methodology

CORE ATTRIBUTES

Retail Banking Trade Finance Operations Management Clearing Systems Forex Flexcube/Equation/TCS BaNCS Interfaces KYC/eKYC CDD,AML,Sanctions & FCC Agile Methodology Troubleshooting Loan Origination Systems Customer oriented solution provider

WORK EXPERIENCE

/ AUG 2011 – May 2021

TCS LTD

Consultant: CBS/interfaces implementation in Letshego, Botswana, NCB, Saudi Arabia, HSBC, Pune, HSBC, Turkey, Indian Bank and FI-SBI

/ JUL 2010-AUG 2011

Oracle Financial and Software Services LTD

CONTACT ME

Consultant: Complete AMC operations

/ OCT 2008-JUL 2010

THEME TECHNOLOGIES

Practice Specialist: CBS implementation in BFC Bank, Comoros Islands and QNB, Doha, Qatar.

/ AUG 1983-DEC 2008

CANARA BANK

Growth Path: Manager, Technology Management Section, Chennai, Jul 2005 – Oct 2008 Implementing Officer, Branch Computerization Section, Chennai,Sep 2002 – Jun 2005 Officer, Jamshedpur/Chennai, Jun 1997 – Aug 2002 Front Office Executive, Aug 1983 – May 1997

Roles in Detail

Delivery Manager/Functional Consultant/Business Analyst, TCS Ltd

-Fınancial Inclusion application for State Bank of India

-TCS Bancs in Indian Bank

-Core Banking Migration in HSBC Turkey. Consultant during UAT/Dress Rehersal phases.

-CDD, KYC, FCC Risk analyst and Global Standards in HSBC, Pune.

-Agile method in HSBC, Pune

-FSA integration of HCB product in HSBC, Pune-Team size 15

-Implemented 24X7 module of BaNCS in NCB, Saudi Arabia, using Agile Methodology-Team size 12

-Worked on interfaces between multifarious applications in NCB, Saudi Arabia-Team size 12

-Implemented the SAMA guidelines on Consumer Finance in NCB, Saudi Arabia-Team size 12

-Complete system study and requirements gathering in Letshego, Botswana-Team size 5

-LOS maintenance

Practice Specialist, Theme Technologies Ltd, Chennai

-Equation, Misys implementation experience in BFC, Comoros and QNB, Qatar.

Manager, Technology Management Section, Canara Bank, Chennai:

-Implemented CBS in 33 branches of Canara Bank throughout India.

-Pivotal in implementing SFMS/RTGS/NEFT in more than 100 Canara Bank Branches.

-Monitored issue of Smart Card/etoken to more than 1000 Officers.

-Ensured implementation of state-of-the- art RTGS and NEFT to replace Demand Draft and Telegraphic Transfer in the organization.

-Loan Origination System called LAPS implemented in Chennai.

Implementing Officer, Branch Computerization Section, Canara Bank, Chennai

-Successfully implemented Internet and Mobile Banking in 27 branches. Pivotal in implementing Anywhere Banking in 39 branches. Achieved 100% computerization of all branches.

-Ensured NIL hours of breakdown and hence ensured smooth customer service with no complaints relating to technology.

Officer, Jamshedpur/Chennai, Canara Bank

-Achieved the A+ rating in all parameters. Improved the Rating of the branches from B+ to A+.

-Successfully achieved the Deposit and Advances targets set by Bank.



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