Robin Lowrie-Gouldborne

Middletown, NY *****

(H) 845-***-**** / (C) 845-***-****

I’m seeking a Social Service Position with a growing company in order to utilize my educational achievement and 20+ years of experience as a Social Worker to help individuals in the community achieve better, mental, physical, and emotional health.

Education:

9/06 – 12/07 Metropolitan College of New York New York, NY

● Master’s in Public Administration and Public Affairs, Degree obtained 12/07

9/00 – 6/04 Metropolitan College of New York New York, NY

●Bachelors Degree in Professional Studies of Human Services, Degree obtained 2004

●Honor Roll: Fall 1998, Spring 1999, Fall 2000, Spring 2001

Experience:

10/28/2019 - to- Present Suffern, NY

Advance Care Alliance. Care Mgr

●Connect clients with appropriate healthcare services.

●Coordinate all services ensuring all services are appropriate and in place.

●Support and closely coordinate mental health care with providers

●Provide patient education about common mental health and substance abuse disorders and available treatment options

●Provide brief i ter entiond using evidence based techniques such as Behavioral Activation, Problem Solving Treatment, Motivational Interviewing.

6/1/19 - Present/ PT - Upstate NY

Gallub Services - Independent Living Skills Trainer

●Provide telehealth to ensure assistance and guidance to complete daily activities of living

●Assessment, training, supervision of, or, assistance to an individual with issues related to self care and independence.

●ILST Services are independently designed to improve the ability of the participant to live as independently as possible in the community.

7/23/18 – 4/5/19 Orange County Department of Social Services Child Protective Specialist

●Investigated called in reports of abuse toward children

●Documented with use of the Connections Data Base System, and followed through on all accusations of abuse of children

●Conducted school, home, residential, courts, jails visits providing escorts and wellness checks to ensure all children were safe.

●Provided safety, Well-being, and Permanency to children and families in need.

●Advocated in court on behalf of cases, conducted court ordered reports

●Participated in Series of ongoing public discussions on Child Abuse and presented cases

3/18 – 7/18 Berkshire Farm Center & Services for Youth Sullivan County, NY

Program Coordinator Sullivan Prevention Program

●Provided Direct Supervision to a team of Preventive Case Workers

●Provided Appropriate Referrals and linkages to various agencies for assistance on behalf of the families.

●Attended Town Hall Meetings presenting the program and demonstrating the need for services.

●Prepared weekly and monthly reports to maintain funding for the program

●Conducted Home visits to ensure the needs of the families were met entirely.

●Documented all aspects of service and assessments, as well as, outcomes.

●Attended weekly meetings with other counties to ensure that Sullivan County was being well represented and accounted for all assigned cases.

●Reviewed, rectified and submitted all of my teams’ time and time off reports

●Conducted Weekly Supervision and biweekly team meetings.

3/17-3/18 HONOR – A Friends House Middletown, NY

Residential Counselor

●Provided Daily educational assistance with Homework and school assignments

●Ensured that safety, well-being was provided daily on behalf of the residents

●Prepared meals and taught how to cook to the residents of the facility

●Provided escorts and pick-ups to and from school and various appointments

●Ensured that all residents were in adherence to taking medication as recommended

●Documented all events of the day in a Daily Log Book

●Assisted with the maintaining of the facility adhering to all Agency Code, Policies, and Procedures

3/15/ - 3/19 Pine Bush School Distric Pine Bush, NY- Substitute School Teacher

●Provide educational instruction to the Pine Bush School District to grades Kindergarten Thru High School on an as needed basis.

●Worked long term assignments with Special Needs Students at Pakanasink Elementary

●Provided daily instructions to students from Kindergarten through High School

11/08 – 3/15 Help USA, HomeBase II Homeless Prevention Program Bronx, New York

Assistant Executive Director

●Manages the day-to-day programmatic operation of the facility.

●Works in collaboration and consultation with the Directors of Safety and Facilities Management.

●Active in formulation and implementation of organizational policy.

●Responsibility for ensuring the appropriate recruitment, hiring, and training for all service personnel.

●Provides forum for ongoing staff development and team building.

●Provides administrative and case management supervision to management staff to ensure sound casework practice and adherence to Part 900 regulations and HELP USA Policies and Procedures.

●Ensures contractual compliance with program goals and objectives.

●Establishes standards and procedures for all case-related activity.

●Develops a model for intervention using a multifaceted approach of skills building, group work and casework.

●Develops qualitative and quantitative reporting systems to assess effectiveness of service delivery and to identify gaps in service not otherwise covered by pre-existing policies.

●Assists in establishing the standards and procedures for all case-related activities.

●Coordinates all volunteer activities.

●Acts on behalf of the Regional/Executive Director in her/his absence.

8/07 – 10/08 Icahn Cluster Model Program Bronx, New York

Case Worker Supervisor

●Supervises a team of caseworkers.

●Provided adequate training and detailed supervision.

●Responsible for clients, employees and security personnel as well as the adjustment grounds.

●Resolved incidents and problems occurring on the shift in accordance with applicable policy.

●Responsible for overall case management trainings, case records, and needs of consumers.

4/07 – 7/07 Project Renewal New York, NY

Supportive Case Manager

●Provide supportive Services to clients recently released from prison and on parole.

●To provide supportive counseling to strengthen clients’ abilities to make appropriate life decisions.

●Produce a comprehensive assessment of client’s needs, Provide needed referrals and linkages

●Provided crisis assistance to all clients, and obtains housing when needed.

●Conduct substance abuse groups and counseling, and conduct weekly case conference and follow-up meetings with parole.

11/05-4/07 Volunteers of America – Family Residence New York, NY

Case Manager-Supervisor

●Manage the client intake and assessment process to orient clients to the program

●Produce a comprehensive assessment of client’s needs

●Develop and update a mutually agreed-upon individual service plan with client

●Meet regularly with clients to assist them in obtaining needed services and/or benefits to achieve their individual service plan goals

●Provide supportive counseling to strengthen clients’ abilities to make appropriate life decisions

●Document case management activities in accordance with the agency and funder guidelines and procedures

●Collect service data and participate in evaluation and quality assurance activities

3/05-11/05 Cardinal McClowsky Services Bronx, NY

Social Worker

●Provide overall case management services to foster children and their families

●Provided assessments, court advocacy services, mental health services, and medical educational follow-ups

●Acted on behalf of the agency in coordination with the Administration for Children’s Services

●Ensured that the needs of foster families were met and services were provided

●Monitored and conducted home visits to ensure the safety and well-being of all clients

●Provided crisis assistance to all clients

●Acted as a link to the community services, including residential, outpatient, and entitlements

●Assisted with daily living skills including monitoring and training of clients. Provided role therapy

●Trained and rebuild the skills required to maintain, regain or to increase a person’s independence.

10/99 – 3/05 Federation of Employment Guidance Services Brooklyn, NY

Intensive Case Manager/ Supportive Case Manager

●Provided services in the community to a specialized client group of severely mentally ill, chemically addicted users

●Assessed client strengths and treatment needs

●Coordinated treatment panning with various providers of services in the community

1997 - 10/99 Volunteers of America - Men’s Facility Wards Island, NY

Team Leader

●Supervises an assessment team of caseworkers and shift supervisors.

●Provided adequate training and detailed supervision. Responsible for 24hr operation for three tours.

●Responsible for clients, employees and security personnel as well as the adjustment grounds.

●Resolved incidents and problems occurring on the shift in accordance with applicable policy.

●Responsible for overall case management trainings, case records, and needs of consumers.

1990 – 1997 Volunteers of America - Women’s Facility Wards Island, NY

Team Leader

●Supervises an assessment team of caseworkers and shift supervisors.

●Provided adequate training and detailed supervision. Responsible for 24hr operation for three tours.

●Responsible for clients, employees and security personnel as well as the adjustment grounds.

●Resolved incidents and problems occurring on the shift in accordance with applicable policy.

●Responsible for overall case management trainings, case records, and needs of consumers.

Skills:

●Excellent computer, and communication skills

●Highly organized, Excellent planning skills

●Inspiring motivator, Team player, and has a great sense of humor

(References available upon request)

Contact this candidate