Gwen A. Kubasiak

**** ****** ******

Louisville, Ohio 44641

Cell: 330-***-****

Email: adtth2@r.postjobfree.com

OBJECTIVE:

Obtain a position that will utilize my ability, knowledge and experience; to expand and maintain client base and promote growth of the company.

QUALIFICATIONS:

Detail-oriented professional with very strong Customer Service background. With strong work ethic and positive attitude. Ability to multi-task and successfully accomplish a wide variety of responsibilities. Over 35 years of direct Customer Service/Office Manager with excellent communication skills. Knowledge of Word and basic Excel, Accounts Receivable/Payable, Inventory maintenance, products tracking and data entry. Ability to schedule, task-manage and adapt to meet needs of the company and clients.

EMPLOYMENT:

July 2007 – Present – Timken Company – North Canton, Ohio

Sr. Customer Relations Management Representative

Presently managing all daily activities providing product to Stellantis, Allison Transmission, Navistar & Weir Slurry to name a few. Work closely with Sales Engineers, Demand Planning and Schedulers; as well as Distribution Centers and Plants. Large knowledge of other Timken Customers such as Raymond Corp., American Axle, Daimler, Paccar Great Dame and more.

Aided multitude of Timken associates in various aspects of order entry, obtaining product, deliveries, knowledge of packaging, Military rated orders, as well as maintain Customer’s CMIR’s, E-Invoices & E-Acknowledgements for both OE and Aftermarket. Worked with Global Compliance on NAFTA / COO process and obtaining yearly sales data for yearly certifications. Proficient in many Customer portals in obtaining order information, forecasts and requests; also monthly Score Cards and OTD ratings.

October 2006 – June 2007 – Adecco Staffing – Canton, Ohio – Timken Customer Service

Supported Associates in the current TOPS & DCMS system prior to SAP go live.

July 2005 – February 2006 McIlwee Millworks - Itasca, IL - Inside Sales/Customer Service

Support Sales staff and Contractors with detailed custom millwork items and custom window packages. Closely works with Production, Shipping and Receiving Departments to ensure all orders are processed correctly on a timely manner. Daily contact with national venders verifying orders.

2001 – May 2005 Randall Industries, Inc. - Elmhurst, IL - Office Manager/Administration Specialist

Assist Owner, Vice-President and all Department Managers various daily situations. Work closely with company Accountant, Accounts Payable, Collections, Auditors, System Administrator and Sales staff.

Conduct Office Manager duties, post payments to client accounts, process credit card payments and deposit receipts daily. Direct client contact, as well as conduct various clerical duties. Enter purchase orders, enter receivable parts and product. Monitor all serialized products and update costs. Provide all necessary information to the proper parties as needed.

2000 – 2001 Hobby Lobby - Lombard, IL - Sales Associate: Fabric/Craft

Customer service related to with various fabric, sewing and craft needs. Ordered stock weekly and restocked shelves. Generate displays and weekly sales presentations. Received incoming stock and moved stock as necessary.

1977 – 1993 Hoover Company - North Canton, OH

Help Desk Specialist/Customer Service Representative

Support to Factory Service Centers nationwide with parts and product orders, inventory and consignment records. Maintain shipping information, tracking, returns, software updates, as well as pricing data into the Company’s system. Cordially assist, serve and solve all customer inquiries in a timely manner. Responsible for all Private Label Accounts (J.C. Penney, Sears, Roebuck and Montgomery Ward) processing all orders, data entry and authorized Dealer returns. Support for GSA/Military Accounts and Commercial Dealer Accounts.

Customer Service Representative

Private Label – Order Entry Data Specialist

Entered all Private Label product orders, audited and verified all information of orders coincided with contracts and system files. Assist client Buyers, our Marketing and Production Departments with all detailed order specifications.

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