Patient Representative Call
Resume:
FATOBA OMOTOLA GRACE
adttg8@r.postjobfree.com
**** ******* **. ******** ** 75070
CAREER OBJECTIVE
Dedicated Customer/client Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer/client support issues. Adeptly handling administrative matters including screening calls, managing calendars, planning meetings, keeping records, composing documents, and organizing offices for efficiency. Serves customers/clents by providing product and service support information and resolving product and service problems through phone calls. Possessing a good team spirit, deadline oriented and possessing the ability to succeed in a demanding environment. Now looking forward to making a significant contribution in an ambitious and exciting organization that offers a genuine opportunity for progression. EDUCATION
Methodist Grammar School Bodija Ibadan Nigeria
West African Senior School Certificate
Graduating December 2008
Computer proficiency certificate
Ibadan Computer School June 2010
University of Ibadan, Ibadan Nigeria
Bachelors of Education Degree in Social Work
Graduating April 2016
WORK EXPERIENCE
JULY 1st 2021 - OCT 14th 2022
Baltimore City Health Department
2
Community Health social Worker (patient representative) DUTIES
Canvassing for the environments and mobile vaccination service for the community
Counseling services for the community
Organizing vaccination awareness within the community
Attending to inbound and outbound calls vaccination process and dates
Managing patient’s health issues as it affects their medical records and treatment plans
Interfacing between the patients and their various health care providers maintaining the patient’s confidentiality and keeping all records of individual patient
Prompt and adequate response to the patients needs by scheduling timely appointment with their various health care professionals
JUNE 1ST 2021 - JUNE 31ST 2021
WILLIAMS SONOMA INC
Inbound / Outbound Call Representative (work from home) DUTIES
Provision efficient, courteous customer service and assistance in all aspects of product offerings
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
Understand customers' needs and help them discover how our products meet those needs
Maintain strong knowledge of all company products, accessories, promotions and features
3
Maintain a current understanding of CDC-Info procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
Adhere to the Privacy Act as it relates to the confidentiality of information released
Respond to all Inbound and outbound calls in a timely manner
Maintain appropriate documentation of phone inquiries
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Understanding and acknowledging up-to-date knowledge of CDC-Info regulations and policies as they apply and resolving customer complaints. FEB 26TH - MAY 28TH 2021
UMMS VACCINE CLINIC ATE ( work from home)
DUTIES
Assisted with IPAD operations
Tracks and maintain patient’s documentation
Support smooth transitioning of epic app for nurses
Resolve credentials issue and locations of patients
Involved in vaccination advocacy and campaign across the county
Encouraging and advocating for mass vaccination within organisation and agencies within the county
Keeping proper and updated record of vaccinated people within the clinic
Updating the clinic data base as it affect change in vaccination numbers and liaising with the clinic management with such updated records and numbers
Management of the clinic data base by sending constant reminder to patients reminding them of their appointment dates
JAN 2020 – DEC 2020
Camden health Center Camden, ID
4
Cerner Go-Live Support –Power Chart, Power Plans, Orders, Rad Net and Care Compass DUTIES
Provided support with multiple departments such as ICU radiology, and cardiology.
Provided support with care plans and education.
Document within the Education section while patients (and family members) learn more about their disease.
Assisted with administering medication.
Assisted physicians with procedure orders such as lumbar punctures.
Assisted techs with Exams.
Keeping adequate and proper medical records for the patients
Provision of administrative support for health care professionals
Interfacing between patients and health care professionals in the provision of standard health care management plans
JULY 2019 – DEC 2019
Chinese Hospital NY/LA (Remotely working from home) DUTIES
Monitor and respond quickly and effectively to requests received through the IT helpdesk, respond to customer queries by phone and email
Create step-by-step training material with screenshots for clients
Ask educated questions and listen to customers to determine root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Train incoming staff
Report significant and recurring issues to the tier-2 support team
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting MAY 2018 – JUNE 2019
Service Now Ticket Cerner Support
5
University of Tennessee Medical Center Knoxville TN DUTIES
Troubleshoots technical computing problems and provides end-user
Support and problem ticket resolution for internal users.
Handles end-user requests for hardware and software for supported clients in the environment.
Updates assigned problem tickets and service requests.
Separation of escalated problems and make requests as appropriate from relevant authority.
Tracks and maintains site documentation, configurations, and maintenance.
Completes special assignments and project work as needed.
May contribute to desktop/laptop software evaluations and upgrades SEPT 2017 – APRIL 2018
Catholic Health System
Buffalo, NY
Epic Go Live Consultant (Clindoc/Orders/CPOE)
DUTIES
Epic ATE support for respiratory therapist at intensive care unit (ICU)
Supported smooth transitioning from previous EMR to EPIC
Provided guidance for respiratory therapist for daily workflow
Resolved credential issues and login issues for RTs via command center.
Assisted with note writer and smart tool software
Problem solving with end user issues
Documents daily pushback and report to the appropriate leadership for resolution JUNE 2017 – AUG 2017
Doctors Community Hospital, Lanham, MD
Epic Go Live Consultant (Clindoc/Orders/CPOE)
DUTIES
Epic ATE support for respiratory therapist at intensive care unit (ICU) 6
Supported smooth transitioning from previous EMR to EPIC
Provided guidance for respiratory therapist for daily workflow
Resolved credential issues and login issues for RTs via command centre
Assisted with note writer and smart tool software
Problem solving with end user issues
MAJOR SCHOOL PROJECT
Fall 2016
Effect of Governmental and Non Governmental Policies on Poverty reduction in Ibadan. A Final Year Thesis / research submitted to the department Of Social Work University of Ibadan, Nigeria as partial fulfilment to the completion of bachelors degree. TECHNICAL SKILL/COMPETENCE
Computer proficiency
Good communication skills
Proactive, determined and able to work across all functions
Ability to be creative and to show initiative.
Ability to work as part of a team or individually.
Good inter – personal relationship and a very strong base of communication skills
Goal driven and success oriented
Excellent leadership qualities and skills with ability to manage situations
Ability to work satisfactorily and effectively with little or no supervision
Ability to learn and adapt to new innovation and technologies as obtained in global construction industry practice.
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