Customer Service Delivery

Curriculum Vitae

Maita Singh Tamang

Wyndham Grand Regency Hotel

Doha, Qatar

Mobile: +974********

Email: **********@*****.***

Application for - BellCaptain

Career Objective

I am currently seeking for passionate and dynamic Front Office Department focus Guest Service professionals that pride myself on my ability to deliver extraordinary levels of Concierge service and provide creative solutions to our Front Office department in the hotel Industry .

Careers History

I was working as a Waiter in Burjuman Arjaan Hotel & Apartment, Bur Dubai- U.A.E. since 15th Agust 2010 to till date since 2012 April.

Currently working as a Bellman /Concierge Assistant in Wyndham Grand Regency Hotel in Doha Qatar from 2012/4/12 to date.

Duties & Responsibilities: -

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.

Maintain effective communication with all related departments to ensure smooth service delivery.

Maintain an up-to-date knowledge of the hotel and local services.

Maintain awareness of guest profile through Opera guest profile system

Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.

Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.

Deliver morning newspapers to rooms.

Deliver guest messages and other deliveries immediately without delay in a professional manner

Ensure concierge desk and storeroom is clean, tidy and well organized

Training: -

How to handle the guest complain from Burjuman Arjaan by Rotana hotel

Fire and safety training from Burjuman Arjaan by Rotana Hotel

First Aid/Heart Defibrillator from Burjuman Arjaan by Rotana hotel

Food Hygiene training from Jumeirah Rotana Hotel

Food and Beverage service from Burjuman Arjan by Rotana Hotel

3-month Bell boy training in Burjuman Arjan by Rotana.

Competencies

Business Communication – Written and Spoken English, Japanese, Hindi Nepali and Arabic.

Interpersonal relationship.

Computer skills- MS Word, Excel, Power Point, Email internet

Diploma in Graphic Design

Diploma in computer Hardware Maintenance

Tally 6.0

Opera full versions( Included check in/out/make reservation)

Customer service Oriented

Flexible

(Associate of the Month April 2013) Wyndham Grand Regency Hotel

(Associate of the Month August 2018) Wyndham Grand Regency Hotel

Education: -

S.L.C. Passed from board of G.V.T. of Nepal

Intermediate Passed board of Tribhuwan University.

Language: -

Fluent in English, Japanese, Hindi, Nepali, and Arabic.

Personal Details: -

Name ~ Maita singh Tamang

Father’s Name ~ Jeet Bahadur Tamang

Date of birth ~ 11-10-1986

Place of birth ~ Shyampati-4, Kavre

Nationality ~ Nepali

Religion ~ Bauddhist

Marital status ~ married

Gender ~ Male

Passport Details: -

Passport No. ~ 07315498

Date of Issued ~ 04-05-2014

Date of Expiry ~ 03-04-2024

Place of Issued ~ Nepal MBC Doha Qatar

(Reference available in request)

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