Technician Service Representative
Resume:
Michael Dover
Oak Park, MI *****
********@*****.***
CAREER OBJECTIVE
To obtain a position within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and the employer and allow for future growth and advancement.
PROFESSIONAL EXPERIENCE
Labor Skills
Perform pick and pack assembly in food distribution warehouse, utilizing a pallet jack, and other warehouse equipment (both mechanical and computerized).
Safely transport customer orders to and from dock area.
Experienced in working in a refrigerated environment.
Skillfully lift 75lbs or more daily.
Maintained the overall cleanliness, and floor care for several multi-floor buildings on a university campus.
Perform construction repair work on residential and business facilities daily. Tasks range from floor care, installations, minor plumbing, painting, and more.
Computer Skills
Installed data, Ethernet cards, modems, and cable lines in customer homes in order to allow for high-speed Internet connection.
Diagnosed problems with computer software, and hardware on a regular basis.
Conducted customer-training sessions on the proper use of their high-speed Internet connection.
Proficient use of Microsoft Word, spreadsheets, databases, email and Internet browsers.
Customer Service
Assisted customers with troubleshooting computer/cable problems, in order to assess the need for field technician service calls.
Consulted with customers on possible upgrades of their computer systems in order to ensure compatibility with offered services.
Recognized as a product champion for a variety of Internet, and cable products and services.
Consistently provided quality customer service in cable industry, call center environments, as well as other areas.
EDUCATION
Motion Picture Institute of Michigan (MPI), Troy, MI, 2003
WORK HISTORY
Executive Services/Lead Driver, GLS, Warren, MI, 2014-Current
Warehouse Laborer/Hi-Lo Driver, ICI Services, Warren, MI, 2011 - 2014
Construction Repair, LRS Services, Inkster, MI, 2006 - 2008
Custodian (Temporary), Building Maintenance, University of Michigan, Ann Arbor, MI, 2004-2006
Customer Service Representative, Onstar, Troy, MI, 2003-2004
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