Pharmacy Technician Customer Service
Resume:
Margaret Wyczesany
Brownsburg, IN *****
*****@***.***
Professional Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Work History
Reagan Elementary Brownsburg, IN
PSG Board Secretary-Volunteer
August 2018 - June 2021
Maintained board binder containing governing documents, policies and written consents.
Identified individuals in community for volunteer participation or funding support, enlisting volunteers and raising funds.
Wrote clear, brief notes to record all motions and decisions of meetings.
Maintained full contact list of board members, board member appointment dates, term of appointments and board member biographies.
Updated, maintained and safely stored minute books and other legal documents.
Handled incoming and outgoing emails.
Volunteered to help with special projects of varying degrees of complexity.
Worked with clients to effectively plan and coordinate logistics for special projects and events.
Filed paperwork and organized computer-based information.
Wrote reports, executive summaries and newsletters.
Walgreen's Pharmacy Chicago, Glen Ellyn and Aurora, IL
Nationally Certified Senior Pharmacy Technician
March 2008 - August 2018
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Supervised and scheduled up to 8 pharmacy technicians and coordinated day-to-day assignments.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Stocked, labeled and inventoried medication to keep accurate records.
Reviewed and verified customer information and insurance provider information.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Counted, measured and compounded medications.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Coordinated verification and filling of more than 300 daily prescriptions in high-volume Type pharmacy environment.
Recruited, trained and guided new pharmacy technicians.
Maintained proper procedures, registries and records for controlled drugs.
Counted and labeled prescriptions with correct item and quantity.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Prepared bills for clients and submitted required paperwork to insurance companies.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Restocked automated medication dispensing equipment.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Entered and processed patients' prescriptions into internal system.
Collected co-payments or full payments from customers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Education
December 2007 - March 2008
Pharmacy Technician School Chicago, IL
Pharmacy Technician Certification
August 1995 - September 1999
City Colleges of Chicago - Wilbur Wright College Chicago, IL
June 1990 - August 1994
Carl Schurz High School Chicago, IL
High School Diploma
Languages
Polish
Contact this candidate