Fulfillment Center Operations Manager

DEREK BALL

Rockwall, TX *****

865-***-**** ******@*****.***

PROFESSIONAL SUMMARY

An organized “go-getter” with a proven success record of achievements that drive both short-term and long-term strategic planning for Distribution Centers. A results-oriented Leader developing successful strategies for financial management that include cost forecasts, capital expenditures, schedules, cost effective implementations. Motivational “lead by example” management style which focuses on respect, integrity, and outcome.

EMPLOYMENT

HISTORY

Marley Spoon September 2021 –Present

Head of Central US Production, Dallas, TX

Director of manufacturing for the largest multi-continental Fulfillment Center. Director of day-to-day manufacturing and Fulfillment operations within FMCG or other CPG industry operations. Expert in Lean Manufacturing principles and responsible for training teams in this methodology. Accountable for data analysis to identify continuous improvement of the daily operations.

Key accomplishments include:

Increased facility productivity by 45%, a savings of $1.1M in fiscal year

Increased Associate engagement activities, reducing temp ratio by 55%

Implemented inventory control processes decreasing warehouse waste to 1%

Established floor loading resulting in savings of $2.1M in-line haul and materials

Setup a 100% in-house ice manufacturing system saving the company $886,000K

FB Flurry February 2021 – September 2021

Senior Director of Operations, Dallas, TX

Responsible for 2 multi-client Distribution Centers totaling over 1 million square feet. Tasked with managing P&L, responsible for multiple facilities of 400+ team members and 50+ clients. True omni-channel facilities, emphasis on direct-to-consumer fulfillments.

Key accomplishments include:

Reduced labor cost by 28%

Responsible for inventory management for 250,000 SKU’s

Successfully opened a new 520,000 square foot Distribution Center

Established SOP’s and KPI’s for all functions

Established safety programs for both Distribution Centers

Ollie’s Bargain Outlet August 2019-January 2021

General Manager, Lancaster, TX

Responsible for starting up a brand new 675,000 square foot retail distribution center. Tasked to hire lead management positions, create and maintain employee engagement, cultivate store relations and vendor relationships. Responsible for staffing and managing a $12.8 million-dollar operating budget.

Key accomplishments include:

Successfully opened a new retail distribution center from the ground up

Staffed senior leadership and management for the facility

Established SOP’s and KPI’s for all functions

Established safety program

Do it Best Corp. January 2017-August 2019

General Manager, Montgomery, NY

Executed a turnaround historically underachieving 500,000 square foot regional service fulfillment center to reduce costs, improve safety and strengthen productivity. Provide leadership to management, employee engagement, member relations, and vendor relationships. Responsible for staffing and managing a $14.7 million-dollar operating budget.

Key accomplishments include:

Reduced overtime by 16% a savings of $355,000 in 2017 fiscal year

Responsible for inventory management for 72,000 SKU’s

Implemented a quality audit process that reduced damages by 23%.

Redeveloped and led safety program and reduced DART rate from 8.6% to 1.07%.

Dollar Tree Stores, Inc. July 2014-January 2017

Assistant General Manager, Windsor, CT

Responsible for turning around an underperforming 1.1 million square foot direct to store order fulfillment center to reduce costs, boost efficiency and strengthen productivity. Provide leadership to operations managing a $22 million operating budget as acting GM for 2014-2015 fiscal year.

Key accomplishments include:

Increased facility productivity by 30.3% a savings of $1.6 million in 2014 to 2015 fiscal year

Implemented associate engagement activities reducing turnover by 28%

Implemented inventory control processes decreasing warehouse shrink to .01%

Redeveloped and led safety program and reduced DART rate from 33.1% to 10.8%

Tractor Supply Company August 2012-July 2014

Operations Manager, Franklin, KY

Executed standardized procedures ensuring timely distribution within an 850,000 square foot retail distribution center. Planned P&L for outbound operations across 3 shifts. Optimized DC processes ensuring high performance and exceeding KPI’s.

Key accomplishments include:

Created and implemented team member individual productivity postings and increased UPH by 17.6%, improving store service scores from the 6th to1st in the network

Staffed and on-boarded multichannel department from 3rd party to DC

Designed meeting cadence to ensure optimal communication between shifts

Led safety program for the center

Successfully developed management team resulting in 3 promotions

Dollar Tree Stores, Inc. November 2009 – August 2012

Operations Manager, Joliet, IL

Managed inbound and outbound operations for a 1.2 million square foot facility. Accountable for the building’s performance against established KPI’s for safety, quality, and productivity. Planned direct and indirect labor headcount.

Key accomplishments include:

Improved DC productivity rank from 9th to 1st in Dollar Tree’s distribution network

Successfully staffed and rolled out a weekend shift

Provided leadership and mentored associates resulting in the promotion of 2 Leaders

Department Manager, Joliet, IL December 2007-November 2009

Responsible for outbound operations to ensure timely distribution of inventory to 957 stores. Set daily goals and managed performance of 2 Supervisors and 34 Associates.

Increased production by 13.4% in the 2007-2008 fiscal year

Responsible for inventory management for 8,500 SKU’s

Trained and coached new managers and associates; drafted and issued employee appraisals

Integral role in reducing turnover rate from 123% to 53% during the 2008-2009 fiscal year developing and executing associate engagement and inclusion strategies

Improved DC productivity rank from 9th to 1st in Dollar Tree’s distribution network

Area Supervisor, Savannah, GA May 2007 – December 2007

Completed Dollar Tree’s CORE college recruit training program mastering all functions through monthly rotation of inbound and outbound operations of a 1 million square foot facility.

Developed a solid understanding of metrics for safety, quality, and production.

Executed SOP’s for receiving, equipment, order selection, replenishment, shipping, inventory control, quality, and safety functions

Developed strong oral and written business communication skills

EDUCATION

Bachelor of Science in Business Administration

University of Tennessee, Knoxville

Major in Logistics

TECHNICAL SKILLS

Microsoft Windows, Word, Excel, Access, AS400, Manhattan, SAP, JAZZ, WMS, Bluejay, TMSI, TMS, PINC, PCdata, Google, Lotus Notes, and Outlook

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