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Customer Support Service

Location:
Lebanon, IL, 62254
Posted:
December 03, 2022

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Resume:

Sergiy

Golovko

Contact

Address

Lebanon, IL, **254

Phone

618-***-****

E-mail

adtt78@r.postjobfree.com

Skills

Project management

Excellent

FO Network O&M

Excellent

Core Network Planning

Excellent

Project management

Very Good

Cloud solutions

Very Good

Internet

Excellent

CAPEX & OPEX planing

Very Good

System integration projects

Professional achievements:

Manager with 29 years of experience in managing the telecommunications business. Professional in the field of mobile (2G, 3G, LTE, CDMA), fixed telecommunications networks and IT. Project management for the modernization and deployment of a mobile network

(more than 4500 sites). Development and launch of the FTTB project

"Home Internet", construction and splicing of fiber-optic networks. Project strategy development, management and implementation. Preparation of solutions, estimates, calculation of business cases, tendering, infrastructure audit, installation and configuration of equipment, construction and design of communication facilities. Experience in managing OSS and BSS systems, customer support, recruitment, staff training. Innovative thinking, high level of personal motivation, stress resistance, high communication and presentation skills. Achieving results with limited resources in the required time frame, clear process management from idea generation to implementation.

Work History

2019-09 -

Current

Lead Core Network Planning Engineer

Lifecell LLC

High-level and detailed planning of the Core Network Basic network elements for planning: EPC, IMS, Internet, FTTX, SecGW, CG NAT, IP/ MPLS, MBH, FTTB, DWDM

● Investment planning of network costs, preparation of CAPEX, OPEX, LTP

● Planning & budgeting (CAPEX, OPEX), justifications to management and investment board

● Development and preparation for the implementation of new technical solutions

● Tender organization (CGNAT, SecGW, BRASS, MPLS,

MBH, Internet Access, Diameter and GTP FW).

● Planning the number of network elements / servers, managing software updates, monitoring key

performance indicators of the network, defining

criteria.

● Negotiations with OEMs and internal customers for cross-functional group projects.

● Preparation of BoQs, creation of purchase requisitions, preparation of RFPs for tenders, evaluation of bids from vendors and selection of suppliers

Good

Languages

English

Excellent

Ukrainian

Excellent

Russian

Excellent

● Planning, preparation of technical requirements for new computer systems of packet and IP networks,

based on requests from the mobile network, marketing and sales departments according to approved

annual or long-term plans.

● Analysis of hardware, software of manufacturers and integration into the existing network of the Company in the framework of tendering processes.

● Creation of inquiries to manufacturers of software and equipment for the inclusion of new functionality or modernization of the existing one. Controlling the stages of software development or modification for network elements / servers.

● Project management: Fixed Internet, Transport

Network (IP MPLS/ DWDM/ International Links/ Internet Peering)

● Conclusion of contracts and acceptance of works

performed by suppliers to provide technical support for elements of networks / servers / information systems and Claude solutions for Mobile Network.

● Control over the implementation of warranty and

post-warranty support by equipment suppliers within the framework of fulfilling contractual obligations, repair and restoration of network elements / servers, computer systems and / or data processing facilities.

● Develop product strategy and concept of SD-WAN

product for enterprises

2018-04 -

2019-09

Head of Project team

Provide Group LLC

FTTB Home Internet

● Technical team management (over 70 people);

● Project management, Fixed Internet

● Ensuring the achievement of key indicators for

inclusion and customer service;

● Planning and construction of FTTB fiber optic network;

● Organization of emergency recovery and planned

preventive work on the FTTB network;

● Turning on and servicing the clients of the “Home Internet network”;

● Ensuring safe working conditions for personnel;

● Interaction with asset holders;

2016-08 -

2018-04

Head of the network security monitoring &

operation center

Venbest LLC

● The organization of monitoring and maintenance work for security and fire alarm system on more than 7000 protected sites (staff of 60 people: operators,

technicians, drivers, engineers);

● Operation, maintenance IT and telecom infrastructure

● Budget unit and its successful implementation;

● Negotiations with clients, work with VIP clients (in person);

● Control of service facilities and performing routine maintenance security technicians;

● Control database maintenance and reporting security engineers

● Maintaining performance records: job descriptions, plans and schedules of staff, technical

documentation;

2013-04 -

2016-08

Head of Financial and technical planning /

Deputy Project Director, Vodafone network

modernization

Technoserv A/S ( Nokia, SWAP 2013)

● Develop a plan and strategy for the modernization of the regional mobile network Vodafone (4500 sites)

● Performed short and long term planning of a strategic project.

● Project management.

● Logistics management, planning of the work of

contractors, site acceptance.

● Project office staff organization.

● Organization of tenders, monitoring and

maintenance, the choice of vendors and local

providers.

● Managed preparation of OPEX and CAPEX models for budgeting and reporting.

● Collected planning assumptions from Cost Centers and Budget holders.

2007-04 -

2013-04

Technical Director

Telecom Business Group

● Development of the Partner Network and Enterprise Telecom Solutions;

● Development of Channel Sales strategy

● Setting and achieving key targets

● Building relationship with Partners and Key Customers

● Preparation of Tender bids

● Planning and coordination of market activities

● Project management, construction 3G/4G mobile

network

● Working with key customers by providing business consulting and technical sales support for new NGN

(Next Generation Networks) solutions for operators The development of technical specifications for

construction projects and packet transport networks. 1997-06 -

2007-04

Manager of Network Planning Unit

Head of Network Operation Center

Engineer

Golden Telecom

● Planning & budgeting (CAPEX, OPEX), justifications to management and investment board

● SQL request developing

● Collect data for mediation system

● Network Integration with OSS systems

● Project management, Fixed Internet

● Tender organization.

● Operation, maintenance, planning and development of Core Network included telephone network and

Data/IP network, Internet, VAS and Data-center

segments

● Strategic consulting in Telephony, VoIP and SIP/IMS-like Service.

● Start Up Telecommunication projects (FTTB, MDU, NSC, Fix Mobile convergence, VoIP).

● Business case development

● Resolving networking problems.

● Develop and maintain systems to monitor and control network elements

● Control of project documentation for construction and modernization of the telephone network

Experience with equipment EWSD, SI2000, Nortel

Meridian 1, PDH, PON, TDM, SDH, DWDM, DSLAM,

WiMAX and power supply systems.

1993-06 -

1997-06

Officer, The military rank of captain

Government of telecommunication

● Providing telecommunications services senior officials of Ukraine

Education

1988-06 -

1993-06

Master of Science : Telecom Engineering

Kiev Military Institute for Telecommunication and Control

(KMICC)

Engineer of telecommunication

.



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