A. Dwayne Williams

** **** ***** ****** #**, Bronx, NY- 10453

Phone: 347-***-**** Email: adtt6s@r.postjobfree.com

SUMMARY OF QUALIFICATTION

Technology savvy client service professional who welcomes challenges and opportunities to use problem solving skills, Self-motivated and inquisitive individual, thrives in changing environments, and effectively handles multiple competing priorities, improves operations to create a better control environment. Consistently step in as “bench strength” to resolve complex issues requiring coordination with other internal areas and clients.

TECHNICAL KNOWLEDGE

Built custom desktop computers.

Conducted virus /adware removals.

Installed and configured Windows XP, Windows Vista, Windows 7 operating system.

Conducted maintenance on laptops.

Tested electronic units using standard test equipment and analyzed results to evaluate performance.

Microsoft Applications: Word, Excel, PowerPoint, Outlook,

Remote Software: TeamViewer, Windows Remote Assistance and Remote Desktop, LogMeIn.

EXPERIENCE

Taylor Creative Inc.

Driver Helper

Delivered and/or picked up rented furniture 12/2019 - 9/2022

Active Staffing 8/2016 - 12/2019

Ware house worker (Temporary worker)

Stocking goods

Sorting goods and putting in designated areas.

Label Boxes with the goods information.

Ace Institute of Technology 3/2016 - 6/2016

Desktop support Tech (Intern)

Configured and updated various computers and programs.

Reset client’s passwords and edited user’s profiles through Active Directory.

Assigned static IP addresses to various printers.

Replaced various desktop computers, monitors, keyboards, and mouse.

Categorized troubleshooting tickets and installed and configured print drivers.

Deleted user’s profiles and conducted virus scans.

Bulgari Corp. of America, New York, NY 12/2012 - 02/2015

Mail Room Manager

Receive all incoming mails/packages

Sorted Mails

Distributed mails to the designated person

Delivered legal mails to the lawyer’s office

Input product information in the computer for custom purpose

Transport fine Jewelry from store to safe

Mailed products to international stores

EDUCATION

Ace Institute of Technology 04/2015-06/2016 Certificate in Lan and Wan Administrator Program

PC Technician

Network Concepts

Computer Network Security

Network Maintenance

Microsoft Windows Client Administration

Virtualization

Vocational Foundation, Inc. Brooklyn, NY 2003

General Equivalency Diploma

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