Chloé Vogel-Bergh

"What I may lack in experience, I make up for in my desire to learn & grow"

MINNEAPOLIS, MN 55414

Https://Linkedin.in.com/ChloeVogelBergh

(612) 669 - 0661

adtt0k@r.postjobfree.com

Summary

During my work history, I've been blessed to accrue such a broad range of skills, experiences & knowledge. I am confident in my abilities to work within a team and independently to ensure the end goal will be accomplished. I thrive in an environment that allows me to engage with people; I am driven to assess the situation, identify my role as a problem-solver, then map out & execute a game-plan.

*Brief employment gap 2021-current was prompted by an unforeseen family emergency. More information is available upon request. Skills

Over ten years Customer Service professionalism

Proven advanced-level direct Customer Support Specialist

Multi-line phone system knowledge

Data entry

Proficient in Microsoft 365

Strong interpersonal & communications expertise

Office & remote experience

Merchandising, pricing, and wholesale relations

Experience

MAY 2018 - JANUARY 2021

Supervalu/ UNFI, Hopkins, MN - Senior Department Specialist of Wholesale Category Merchandising

● Support merchandisers in daily tasks to achieve bottom-line results/ minimize loss & waste

● Provide exceptional customer service to vendors, partners, & more

● Process internal vendor & partner chargebacks

● Manage inventory & solicit bookings for various large retail chain stores; Affirm product is being picked & delivered accurately

● Data entry via macro and/or manually with a 10-key

● Multi-line phone system

● Efficiently manage time/work-load without direct supervision (WFH) MAY 2014 - MAY 2021

Aldi Inc, Minnetonka, MN - Senior Associate

● Merchandise/stock grocery & non-food items as per planogram

● Frequent travel to assist stores with grand openings as a member of the Reset Team

● Fulfill the needs of customers by providing excellent customer service

● Prepare & take inventory of 6,000+ SKU’s

● Front end Leader; Inventory management, cleaning facilitation & accountability of those assigned

● Was crowned highest-speed POS cashier for 60+ weeks in a row on a team of 20-30 individuals FEBRUARY 2011 - APRIL 2013

Panera Bread, St. Louis Park, MN - Casual Associate & Catering Coordinator

● Work closely with a team to provide quick & wholesome meals for guests and catering orders

● Provide customer support to ensure a satisfactory experience

● Learn & abide by food safety regulations and requirements

● Handled payments and balanced POS registers

NOVEMBER 2010 -JULY 2013

Fantastic Sams, Zimmerman, MN - Front Desk Receptionist/ Assistant Salon Manager

● Maintain a clean and welcoming environment

● Provide a satisfactory customer experience by going above & beyond delegated tasks

● Ensure correct license/certifications were up-to-date and properly displayed

● Balance a POS drawer & safe; Frequent bank runs

Education

SEPTEMBER 2010- JUNE 2014

Elk River High School, MN - Graduating Class of 2014

● Sunday & Summer Bible School volunteer

● Aided Ruff Start Rescue in temporary housing for rescue animals

● Volunteer after-school Tutor in various programs & privately

● Feed My Starving Children volunteer

● JV & JO Volleyball and Summer Sand League

● Big Brother, Big Sister participant for 2+ yrs

● Serviced 4-5 different private families in nannying/personal assistance

● Held a part time job while in school full-time

● PSEO

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