SKILLS

Typing ** WPM

Windows XP

Microsoft Word/Excel

Grammatically proficient

Excellent proofreading skills

Excellent customer service skills

EXPERIENCE

June 2007-February 2009

Registrar II Primary Children’s Medical Center

Registered patients for all outpatient procedures, collected demographic

Information, co-payments, directed patients to correct departments

Pre-registered patients for procedures

Assisted the cashier office when they were short handed, cashed checks

Made change for different departments, looked up information on

Bad debts, balanced drawer daily

Briefly assisted registration of ER patients

July 2005 — June 2007 Grand America Hotel

Reservation Agent

Made reservations for the Grand and Little America

Adhered to strict “Signature” guidelines for AAA standards

Made guest credit card payments on reservations

Took amenity requests and followed through to see they were delivered

March 2005 — July 2005 Little America Hotel

PBX Operator

Answered all incoming calls and transferred to guests or correct department

Took all wake-up call requests and called guests to wake them

Monitored all radios

Placed emergency calls for hotel and notified managers

September 2004 — July 2005 National Product Sales

Data Entry Clerk

Input data for lost UPS shipment identification

Returned special account items back to the proper shipper or consignee

Keyed daily goals with excellent accuracy

November 2003 — August 2004: Mildred’s Flowers

Customer Service Associate

Handled daily customer transactions

Provided excellent customer service

Processed customer orders received via fax and internet

Other tasks and duties as assigned

DIANE CLAUSON

Salt Lake City, UT

Salt Lake City, OT

Salt Lake City, UT

Salt Lake City, UT

Salt Lake City, UT

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