Service Representative Experience

Shalindria T. Pickens

Phone: 662-***-**** Business email: *****************@*****.***

PROFESSIONAL PROFILE

Devoted and responsible professional with experience as a customer experience representative and business office clerk. Possesses an excellent team oriented personality and superb work ethic.

Excellent at customer escalations

Working knowledge of various office based software programs

Computer literate with working knowledge of Microsoft Office.

Training in Word, Excel and PowerPoint.

Some secretarial training and experience. Exceptional at gathering, organizing and maintaining patient information and records.

EDUCATION

Itawamba Community College

Tupelo, Mississippi

Aug. 2014- May 2016

Associate of Applied Science

Major: Health Information Technology

Aug. 2011- May 2014

Awarded Associates of Arts

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PROFESSIONAL EXPERIENCE

Comcast

Tupelo,Mississsippi

Customer Service Representative/Technical Support October 2021-Present

● Verify customer information for account security

● Troubleshoot technical difficulties and assist with appropriate self service options

● Listen to customer complaints and find a timely resolution

● Discover customer needs to provide assistance and improve overall experience with company

● Answer and verify billing and general account information

● Add services and equipment to customer accounts

● Coordinate with various departments to assist with customer interactions and teambuilding

Bancorp South

Tupelo, Mississippi

Secondary Marketing Specialist June 2021-Present

● Verify Document accuracy

● Ensure documents are in compliance with various general mortgage and government investors.

● Contact Various personnel members to fix errors in order to meet certain criteria

● Consult with attorneys to solve issues with paperwork and non-compliance

● Run test to check for final compliance errors

● Mark documents as salable and ship to investors for final approval

● Consult various personnel members on whether documents will be in compliance with investor regulations

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Document Imaging Specialist March 2017-June 2021

● Verify dates on Note and Closing Disclosure match

● Validate correct product pricing information is listed on Note

● Check Closing Disclosure for Lender Credits

● Ensure all documents are present and filled out in the appropriate manner

● Process, image, and index:

-Closing packages

-Accounting documents

-Paid off loans

- Final notarized documents

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