Service Representative Customer
Resume:
Samantha Zamora
Kansas City, KS *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
E-Commerce Customer Service Representative
Bushnell Vista Outdoor - Overland Park, KS
June 2021 to Present
• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our SFV
• Develop collaborative, positive working relationships with staff at our traditional boutiques
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence Customer Service Representative
BluePearl Veterinary Partners - Overland Park, KS
August 2020 to January 2021
• Greets and makes eye contact when entry door opens to offer every client, visitor or associate a warm and professional acknowledgement immediately upon arrival.
• Monitors lobby for soiling or clutter and arranges clean up as needed.
• Answers telephones using proper etiquette and tone as determined by established standards.
• Prepares medical records one day prior to appointments.
• Attaches loose forms to medical records and files promptly.
• Purges old medical records according to policies.
• Delivers and sends faxes, email and other correspondence promptly to the correct individual.
• Files records and paperwork accurately according to defined numerical or alphabetical systems.
• Financial Transaction Processing
Customer Service Representative
NBH Bank - Kansas City, MO
January 2019 to August 2020
Responsible for providing exceptional client service to Bank Midwest, Community Banks of Colorado and Hillcrest Bank clients in a fast paced Call Center. Handles client questions, complaints and banking inquiries with the highest degree of courtesy and professionalism to resolve client issues with one call resolution. Solve client problems independently and offer recommendations according to client needs on features and products. Provides both internal and external Online Banking and Bill Payment support. Complete Consumer Loan Applications per client request. Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position Customer Service Representative
Spay and Neuter Kansas City - Kansas City, KS
April 2018 to January 2019
This position is responsible for basic cross-training to develop understanding of the following departments:
• Front Desk
• Wellness Care Clinic
• Surgery Veterinary Clinic
• Families Better Together
• Administration
• Call Center
Promote and deliver customer service excellence with a friendly and compassionate attitude. Assist all clients visiting our clinic with varying tasks including but not limited to surgery check-in and surgery checkout, Wellness Care Clinic customer service, and setting spay neuter appointments. Educate and promote all services, programs, philosophies, core values, agency/mission and goals to all clients and volunteers. Gain support from clients and community stakeholders through online service reviews, word- of-mouth referrals and Paw-It-Forwards. Actively participate in reaching budget and service goals in each department through varying channels, including but not limited to, excellent customer service, efficiency, etc.
Process all daily paperwork, forms, daily deposits, and other processes essential to operations with accuracy and attention to detail. Ensure all applicable and appropriate documentation is completed. Communicate clearly through varying channels including but not limited to email, postal mail, phone conversations and face-to-face dialogue. Relay important medical information to clients with regard to their pet(s). Answer client questions and inquiries thoroughly and promptly. Provide support to Call Center by answering phones. Keep all work areas clean and sanitary. Ensure organization compliance with all applicable OSHA and safety regulations.
Data Entry Pre- Skip
UADR Holding - Kansas City, MO
October 2016 to March 2018
Duties:
● Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
● Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
● Tests customer and account system changes and upgrades by inputting new data; reviewing output.
● Maintains customer confidence and protects operations by keeping information confidential.
● update data and delete unnecessary files
● check completed work for accuracy
● comply with data integrity and security policies
● Verify the recent address of the owner of the vehicle Key Holder
Garage USA - Overland Park, KS
May 2016 to August 2016
Duties:
● opening and closing the store doors are opened and locked and alarms are set correctly
● administering returns and store credit
● setting sales goals
● dividing tasks amongst sales associates
● Ensure that registers are properly opened and closed
● Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting
● Ensure that daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening or closing Front Desk Agent
Hotel Phillips - Kansas City, MO
May 2014 to May 2016
Duties:
● Greeted, registered, and assigned rooms to guests
● Answered phones
● Verified customers' credit Card/Payment
● Kept records of room accessibility and guests' accounts by means of computer
● Computed bills, collected payments, and made change for guests
● Stocked and cleaned workplace for next shift
● Contact housekeeping and maintenance departments when a problem is reported
● Provide guests with directions around the hotel
Optician
Wal-Mart
November 2012 to May 2014
Duties:
● Fill out prescriptions on computer
● Order glasses and contacts on computer
● Pre- test patients for the doctor
● Answers phones for any questions or to set up appointments
● Call insurances to verify if patients are eligible for services
● File insurance's and patient's file's
● Overall customer service
Sales Associate/Fitting Room/ Operator
Wal-Mart - Kansas City, MO
August 2011 to November 2012
Duties:
● Manage apparel should be presentable and neat
● Manage phone calls
● Customer service
● when operating the phone I must direct customer to the area they wish to speak to, make announcements over the intercom, assist the managers, zms, and supervisors over the walkie
● assist customers into the fitting room
Education
High school diploma
East High School Kansas City
August 2008 to May 2011
Skills
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft excel (10+ years)
• BOSS system (5 years)
• avimark (Less than 1 year)
• Bilingual
• Customer Service
• Call Center
• Spanish
• Multilingual
• Microsoft Outlook
• Data Entry ASSESSMENTS Attention to Detail: Inventory -- Highly Proficient January 2019 Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise. Full results: https://share.indeedassessments.com/attempts/ d1caa526de3349f5b8d6a92040fa5f79eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Documentation review
• HIPAA
Assessments
Attention to Detail: Inventory — Highly Proficient January 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate