Dene Carter

Alexandria, VA *****

adtsxf@r.postjobfree.com

+1-202-***-****

To become a dynamic, results-oriented employee offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieving performance goals through enthusiasm, initiative, which complement knowledge expertise in team building. Authorized to work in the US for any employer

Work Experience

Reservationist/Customer Service

ARP - Alexandria, VA

June 2022 to Present

• Schedule reservations for guest

• Answer phone calls and assist guest with changes

• Confirm existing reservations

• Direct calls to event coordinator.

Server

Succotash National Harbor - Fort Washington, MD

February 2020 to Present

• Menu Knowledge

• Setup for service

• Greet guest

• Operate open table

• Suggestive selling and guiding guest through the menu

• Cash handling

Restaurant Manager

Cadillac Ranch - Fort Washington, MD

January 2018 to February 2020

1. Opening and closing of restaurant.

2. Performing safe counts and preparing deposits

3. Inventory counts and documentation

4. Ensuring employees are properly equipped to perform duties. 5. Performing kitchen line checks.

6. Eco sure audits

7. Food/Management/Alcohol Serve Safe certifications Front Desk Receptionist/ Manager

Massage Envy - Arlington, VA

June 2018 to August 2019

• Answer phones

• Set up appts.

• Sell memberships

• Clean clinic

• Manage profiles/accts.

• Greeted all guests

• Checked in/out guests

• Resolved guest issues

• Ordered products for the clinic when appropriate

• Maintained office records

Cocktail Server

Kimpton Hotels and Restaurants - Washington, DC

March 2016 to August 2018

Responsibilities

Setting up for dinner service. Knowledgeable about menu. Proper guest service with a friendly mannerism. Timely service. Attend pre-shift meetings to gain information to ensure a-1 service for the shift.

Accomplishments

Currently train new hires on menu items and operations of restaurant. Server/ Trainer

Blackwall Hitch - Alexandria, VA

June 2015 to February 2016

Responsibilities

Set up for dinner service. Knowledgeable about menu items as well as daily specials and drinks. Provide A-1 service to ensure guest return. While following all rules and procedures. Accomplishments

Became a server trainer in less than a year. Teaching new hires the flow and operation of the restaurant and making them knowledgeable of the menu as well. Also a team member of the banquet staff. Setting up for weddings, birthday parties, anniversaries, going away parties..etc. Skills Used Leadership Sever

Cadillac Ranch - Fort Washington, MD

August 2013 to June 2015

Responsibilities

Daily set-up for service. Greet and serve tables. Became a trainer for new hires. Cocktail served for private parties. Served large banquet groups and buy-outs. Skills Used

Customer service skills are used daily.

Server/Manager

KETCHUP - DOLCE GROUP - Fort Washington, MD

August 2011 to May 2013

As a Manager i'm responsible for ensuring excellence in guest satisfaction through effective training of staff,

• Assertive, positive and committed with a "Do Whatever It Takes" attitude with a Hands-on and lead by example management style.

• Conduct and facilitate orientation and training for all new hourly employees.

• Interview, hire, and train the highest quality hourly candidates

• Manage tip out for front of the house employees

• Writing and posting the schedule

• Writing checks for orders & deliveries; handling voids comps & large party groups

• Opening and closing the restaurant

Education

Diploma

National Christian Academy - Fort Washington, MD

1999 to 2003

Skills

• Fast Food

• Restaurant Management

• Banquet Experience

• Guest Services

• Restaurant Experience

• OpenTable

• POS

• Host/Hostess

• Bartending

• Upselling

• Serving Experience

• Time management

• Computer literacy

• Front desk

• Customer service

• Cash Handling

• Interviewing

• Catering

• Event Planning

• Data entry

Certifications and Licenses

ServSafe

Food Handler Certification

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